1 reviews | Active since May 2021
Multichoice HARRASMENT!!
In April 2019 I asked for my decoder to be reconnected for 2 weeks. They requested a payment and I authorized a debit order. I was asked to use the self help service to activate after they received my payment. Did that. 2 weeks later the decoder was not switched off. I called. Nothing happened. They did not run a debit order against my account and a few days later the service was switched off. Now here is the funny part. Never once did anyone send me a statement, I never used my decoder again. All out of the blue I received a phone call in November 2020 stating that I owe them R480. Hahaha. Really, you wait that long to claim I owe you money. I have had non stop phone calls since then, sometimes up to 6 times a day. (Maybe they are running a bet on who can get me to pay?) Every time I said that they need to go and listen to the phone call that they mention gets recorded, where I state that I would only like the service to run for 2 weeks. Guess what? They cannot find the recording. I also requested an updated statement from every person I spoke to and eventually received one in my junk mail about 3 weeks ago. Since then I have had in excess of 5 phone calls a day. I actually have a job and cannot waist my time on these petty calls anymore. How do I get them to STOP CALLING!!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the charge on the account is reversed.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the charge on the account is reversed.
Kind regards
DStv: Hello Peter Team
Best regards,
