Multichoice Harassment

A few years ago i called to cancel my contract, during the phone call with multichoice the said i would have to pay a remaining balance to cancel the contract. They said they would debit this from my account. I repeatedly asked it that all i have to pay for the contract to be cancelled and i was told yes that everything was paid up.

The debit order did go off and another monthly subscription fee. I left the subscription fee to go off as i thought i had one month to pay before the contract ended.

That following month i changed my bank account,a few month after that Multichoice started calling me to say i owed them money for not paying my subscription. I explained that they should go back and listen to their recordings as i had cancelled the contract and paid what was due! I harassed me for months after this, a new person calling me everything , this ment i had to start all over again. I kept giving the ref numbers of the last calls. Eventually after months of this and explain the situation multiple times i stop receiving calls. I assumed it was all done now and i kept the ref numbers for nearly a year just to be safe.

To my surprise i today i have been contacted by debt collectors stating i still owe Mulitichoice money. Multichoice you have the recordings! listen to them! i asked repeatedly is this all i owe, will my contract be cancelled, will the debit order stop all of which i was told yes. I am so sick of this companies incompetence and harassment.

Please get someone to sort this out ASAP