MultiChoice happy to play with your money

MultiChoice are such a helpful bunch of people - NOT.<br> <br> Having debited my account with more than double the subscription amount, they politely tell me that it can take up to 40 days, yes 40 days, to credit my account. I have also been informed that there is an alternative to this. I can take time off work and go and sit at the bank and try and sort it out myself. So now, not only have I been ****** of more than R1000.00 but I also have to lose time from work to sit at a bank, to get back what is mine.<br> <br> This is purely a mistake on their part, and yet as the customer, I must pay twice, and then be extremely inconvenienced. This is not good enough. If you are late in paying them they are very quick to cut you off and then charge you for reconnection, but when the fault is theirs they can take almost two months to rectify it.<br> <br> They also claim that it usually takes 7 days, however they cannot guarantee this as the bank could hold up the processing of their cheques. What happened to accepting responsibility? And cheques, really!<br> <br> I will admit that in all the years I have been a customer of MultiChoice I haven't had issues, but this takes the cake.<br> <br> <br>