Multichoice giving worst service ever

I don't understand people who still pay dstv. <br> I payed almost R700 for their premium and when I wanted to watch online, I'm told you need to PVR decoder to be able to stream online. and their online consultant ended my chat when I asked if I am going to be streaming on the decoder or my laptop. Why does online functionality have to be decoder dependent?<br> This is the company that keeps on disappointing.<br> <br>