Multichoice gives poor service

I have went online and filled in a form to do a pricelock. I also called the Johannesburg multichoice number but seeming i get a return call from a PE branch.

i was ready to sign up but was told i must go into a local branch if i require further a new decoder, yet this is what was advertised online and i asked for.

I am losing time and the special may just expire so i am concerend. I have been a Multichoice Customer for i cant even recall without a return debit order.

If this is the way i am treated to retain me, then i can understand why many people now cancel and move onto streaming off different platforms.