Multichoice give Trevor Masuku an increase

After months of struggling to get my old decoder connected to my second TV, I finally got this done about 5 days ago. Yesterday my TV froze on an error message E50 telling me I was not subscribed for that bouquet. I called DSTV call centre this morning and spoke to a lady who told me that unless I got someone to stand in front of my TV upstairs (I live alone) while I worked the decoder downstairs, she couldn't help me. I thought about it and wasn't happy at all so called them again. This time I got Trevor Masuku in the technical area. He was the epitome of patience and stayed on the line with me (for over an hour) until everything was working. I also didn't have to get someone to come and help me in my house. He assisted with my iPad mini as well. It is very seldom that I deal with people in a call centre who are clearly upskilled and patient and prepared to take customer service to a superior level. Excellent, excellent service. Bravo Trevor!!