Multichoice Funeral Insurance Claims

Multichoice Is Giving Me The Run Around With My Payout I Have Sent Emails To The Insurance Officer "Dipalesa Moikangoa" The Response I've Gotten Is They Doing A Review But Before That I Received A Direct Message From The Insurance Officer Dipalesa Saying I'll Receive My Payout Within 48hrs It's The Second Week Today I Still Haven't Received The Exact Problem Regarding My Payout