MultiChoice ********** debits

MultiChoice is *****ing people's money I canceled my subscription on 11th May 2019. They reactivated my debit order in October 2020.i called their customer service on 17th December 2020. I was told that reactivated by the system, whatever that means. By then they had already ****** R1336 from my account. I was told that I will be refunded within 14 days. On 14 January 2021 I called to find out why i didn't get my refund. They responded that i have a credit ofR 482the balance was paid towards Xtra view. Now what could i be Xtra viewing if i don't have an active subscription boggles the mind. Was promised a refund again. By 2nd February still no refund. Spoke to a call centre team leader who promised to get back to me. To my surprise he actually got back to me to tell me they will be crediting my account with R882. I told him that is not acceptable i want all my money back. He promised to get back to me its now 16 days later and I'm still waiting.