MultiChoice *****

On the 4th of this month we paid for our monthly subscription and did a downgrade simultaneously on the DSTV WhatsApp self service.I got a response immediately stating that my downgrade has been approved then I checked our balance as an extra precaution which showed we owed 12,32 payable on/before 04/04.We continued on with the old package still playing as indicated by the messages and I wasn't worried because I thought on the 7th we will go to the downgrade package to my shock on the 8th my service was suspended.When I called the customer care they said we had done the downgrade late,that nothing about a downgrade reflected on their system and as you can imagine I was extremely upset.I sent them proof in the form of screenshots of the messages I had received via the WhatsApp service that clearly stated that I had done a downgrade.They refused to reconnect my service unless I paid R46,00 which I paid even though I couldn't understand why.I was then reconnect,after many phone calls, emails and DM messages.Guess what yesterday just after 13:00 I get disconnected again,I immediately go onto the self service which sends me a message that nothing reflects any suspended services.I had no energy to speak to these people so I went on their DM and response from that was I had upgraded again then failed to pay the amount required for the upgrade within 24 hours hence they have decided to suspend my service.I explained that I had not done this "upgrade" and even if I had why would they suspend my service as if I had been viewing extra channels when all I could view until they suspended my service were the DSTV Access channels.I am so furious,no words can describe the amount of frustration I feel and they have been absolutely non chalant blatantly saying I have to pay again a sum of R223,00 in order to be able to view any channels.I had plans for my birthday yesterday which were completely ruined by what these people did,I feel as if this is a ********** manner in which they are forcing me to stay on the more expensive package.