MULTICHOICE *****

On the 18/09/2020 I got a call from an installer saying she is here to come connect my PriceLock decoders that I ordered, I said no I didnt order and decoders I'm still fine with my old one and I immediately thought let me ask the lady for info...I asked where is she installing these decoders she gave me an address i've never heard of befor and said I was approved for these decoders with extra view I then asked who do they belong to and she gave me my details, told her I didnt order any Price Lock decoders so she shouldnt install them because that is *****. As I was still thinking about that phone then a message came in sayingbi owe multichoice R1534.20 and I went to the DSTV whatsapp to see what is going on with my account and surely the App also confirmed I owe that and I'm puzzled now coz DSTV debits every month from my account. I downloaded the DSTV app and when i tried to login i couldnt so i went and changed my password...indeed when i got into the App i saw that my address, email and work number was changed and indeed there were 3 more decoders under my account of which the 3 was Active and mine wasnt.Shortly after the SMS my subscription was blocked. I phoned multichoice and explained what was happening and they said they can't help me I'll have to drive to their offices in Randburg...I recently had a baby and I thought to myself I need to fix this before its too late, so on the 19/09/2020 I asked my partner to accompany me to Randburg with our new born baby to go sort this out...Got to Randburg and I was assisted by Suzan Leaha there, she went into my account and I told her that my details were changed and PriceLock decoders were loaded **********ly under my name.I told her that confirmation and everything was done on that new number by a DSTV employee which puzzles me coz I was suppose to get a call and confirm all this. She then explained that ***** was done and I already knew that and I asked for way forward coz now my account is blocked and other are enjoying under my account..I was told to get an affidavit at police station, I asked the lady (Suzan) to write down everything she will need from me because I cant go to police station and come back but I will go same to do it can I email everything to her and she said yes and wrote everything she needed down. Indeed drove from Randburg to Daveyton and went to get the Affidavit and I took screenshot of the messages and what changed on my App and sent it to Suzan same day, days passed and I didnt hear from her so I sent PriceLock a message that I need one so they called and I explained what happed to them as well and all I got was the matter has been escalated. Suzan didnt email or call to tell me if she received my email or not. I am now angry because I am sitting at home with a decoder that is blocked and no one is communicating with me...so again on the 26/09 I drove back to Multichoice which is far only to get there and be told that the person helping me is not on duty and will be back Wedneday so I went back and Wednesday came, no call no nothing and Thursday Suzan phones then and tells me son of my things are missing so I begged her to give me someone elses email address since she is not receiving my mails and to my surprise that person didnt recieve my documents too...03/10 I check my mails and Suzan rep**** saying she escalated the matter to Billing and ***** awaiting their response but to my surprise I'm still getting messages for owing...went to my DSTV app to check again and I saw that the debit date was changed but my accoount number is still there. I've had my account for years with Multichoice and its so sad that ***** can be easily done on their side and I the paying customer have to suffer because one of them committed ***** with my name...I feel I am not taken seriously at multichoice driving to Randburg is costly for me and also I have to leave my new born baby and not be helped...its 04/10 still my account is blocked and no one is communicating with me from there.

I regret having DSTV they failed me as a customer and I am not at all happy with them...People should watch out as it is that simple to do ***** at Multichoice..

I need this case to be investigated.

Best Regards, Mpho