Multichoice *****

Multichoice suspended my account for only to find out this year that there's arrears for R385 that were reversed by my bank in 2020. It so happens that in 2021 my account had no arrears and we've been watching tv. So now I'm expected to pay money that went off via debit orders in 2020 and have got proof of my bank statements for successful payments so as to why my account wasn't blocked immediately when no payments were received by them. Its been a week now that I'm trying to sort this out with them and at my house we not watching tv. This feels to me like *****, a **** no honestness bad service by them. Kindly assist this is frustrating to pay for what has been paid in 2020 already.I had emailed them my bank statements to check where it reflects no reversals or unpaids from my bank and yet I'm being told the same story. Of which I'm not happy at all because none of these was picked up on their system for the whole of 2021 even worse to be picked up now after how many years of subscription with them and I know for a fact that if that was the case as they claim to be then how possible is it that I have been watching tv because even so my monthly payment was R110 and increased to R115 currently and that R115 I have been paying eversince last year.