MultiChoice fluctuating monthly debit amounts and lack of email responses

I have been reaching out to MultiChoice and I have been sending my message requests more than 3 times to the email *** and receiving no feedback; no seems to care to respond.

Just copied my simple email:

Despite fluctuating monthly debit amounts, I would like to request that MultiChoice to report my ongoing monthly debits or payments (R300) to all of your associated credit bureaus. I want my payment history to be accurately reflected on my credit profile and reports in order to enhance my credit score - Could we have this request arranged?