Multichoice Fibres

We have had a contract with Dstv Fibre for 24 months , but our Fibre started to malfunction a week and few days ago , I contacted and went to multichoice multiple times but it remained the same and i also didn't know what was happening to it , when i go to multichoice and ask what's is the cause of it malfunctioning i don't get straight precise answers and when i asked them aboout cancelling it they want me to continue paying the Fibre while it's not with me for the remaining 11 months which doesn't make sense to me cause what will i be paying for ? coming from a unhappy & frustrated customer .