Multichoice f#cked me over!!!

My husband bought me the Explora 2, about 2 or so months ago. Since day one, I have been having problems with the Explora 2. It seems that the times set on the system and the times displayed on the menu’s, are not the same. Meaning that once I set something to record or set as a reminder, about 30 minutes later, it would only start recording or take me to that channel, for the reminder. The times are all wrong. I have had DSTV people at my house 3 times already (and they broke my wall, trying to get to the cable socket in the wall) and I have been to the Multichoice offices also. Including calling the help-desk (reset and restart each time) for advice aswell, on several occasions already. I am highly ****ed off by all the above said, seeing as I am paying a huge amount for this service each day, but im not getting what I have been paying for! I was told by the help-desk each time just to do the channel scanning and then reset the Explora 2. Once I went to the Multichoice offices, two separate people helped me. The first person (lady), told me that my switch is not needed and that she can fix my problem, if she empties my internal hard drive (meaning delete all my recorded movies). I recorded her saying that on my phone. She then called another man over and he then just did a few things and said that the Explora 2 will be ok now. ITS NOT!!! I want Multichoice to give me a BRAND NEW EXPLORA 2, immediately!!! Im not standing for this constant running around and wasting my time and money on things that is supposed to be working properly. You may contact me on ********** – Mrs Marianne Gao