Multichoice fails to install new DStv Explora

On 8 December I received a new DStv Explora decoder after ordering it in accordance with the television adverti*****t. Multichoice indicated that Lighthouse Electronics in Mossel Bay was the only accredited installer in the area. I was also told that, after receiving the decoder, I needed to inform Multichoice via email that it has been delivered so that they could create an order number for the decoder's installation. Almost a month later and after sending multiple emails and phoning them four times, I am still waiting for this simple order number to be created.<br> <br> Lighthouse Electronics (the local installation agent) are unable to install the decoder before they receive such an order number from Multichoice. Multichoice's failure to carry out the simple task of contacting Lighthouse Electronics and creating an order number for the Explora's installation means that the decoder is still standing in its box as I am unable to use it. I have been a loyal Multichoice customer for more than 15 years, and this abhorrent service is simply disgusting.