JH
Jeanine H
1 reviews | Active since Jan 2018
17 Jan 2018, 08:59
Multichoice Explora - Bad installation
For the past 12 months, since subscribing to the Explora package, I have had NO Signal (all channels - Error Code E48) due to a bad installation. Spent hours on the phone with the call center to log calls and after 12 months the issue has still not been resolved. As a customer, we have NO access to any one in Multichoice to assist other than a call center agent. I can't even speak to their Contract Dept to cancel my subscription. This must be one of the worst service providers. R12 000 + wasted.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Jan 2018, 09:07Dear Jeanine Hall
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jan 2018, 09:07
Official
Dear Jeanine Hall
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
JH
Jeanine H's updateReviewer Update
17 Jan 2018, 11:30Standard response I have received over the past 12 months.
I have called an independent contractor to assess the installation and have been informed that it is one of the worst installations he has seen and the dish is about to fall down. Repair costs are R1 300. This would be additional fees I have to pay to eventually have access to the service. This is so unfair, considering I have paid for an installation that is included in the package I subscribe to and Multichoice does not consider my request for a resolution as a priority, but they do expect me to pay my monthly fee ...
JH
Jeanine H's update17 Jan 2018, 11:30
Reviewer Update
Standard response I have received over the past 12 months.
I have called an independent contractor to assess the installation and have been informed that it is one of the worst installations he has seen and the dish is about to fall down. Repair costs are R1 300. This would be additional fees I have to pay to eventually have access to the service. This is so unfair, considering I have paid for an installation that is included in the package I subscribe to and Multichoice does not consider my request for a resolution as a priority, but they do expect me to pay my monthly fee ...