EE
Elmaire E
1 reviews | Active since Feb 2012
14 Mar 2016, 08:12
MULTICHOICE EXPLORA
Op 7.3 het die call centre my gebel vir die Price lock deal op die Explora, Ref nommer gekry. Maar voordat aangegaan kan word moet die R148 eers met debietorder gedoen word (ALTYD EERS GELD VOORDAT 'n DIENS GELEWER KAN WORD). Die debietorder sou op 8.3 gedoen word. Op 10.3 het ek gebel en daar is niks gedoen nie. Hulle adverteer maar verder mors hulle geld op advertensies en oproepe, want die oproepe word nie uitgevoer nie. Wel die volgend debietorder sou op 11.3 afgaan, maar word toe ook nie gedoen nie. Multichoice hou op om my as klient se tyd en geld te mors. Lei julle personeel deeglik op om take uit te voer.
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DStv (MultiChoice)'s replyOfficial
15 Mar 2016, 09:39Hello eesterhuizen,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for responding in English and for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for responding in English and for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply15 Mar 2016, 09:39
Official
Hello eesterhuizen,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for responding in English and for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for responding in English and for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,