KR
Kishen R
1 reviews | Active since Dec 2015
17 Sept 2020, 06:39
Multichoice enriching themselves
I cancelled my Dstv account last month before my debit order date and at the end of that month the debit order still went out. After calling the call center and waited for hours I finally request a refund which was supposed to take 5-7 working days and it's been almost a month now. Pathetic service I'm disgusted.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Sept 2020, 08:08Hi Kishen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Sept 2020, 08:08
Official
Hi Kishen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Sept 2020, 12:44Hi Kishen,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that we have assigned your query to our Finance Personal to approve the refund.
We will provide you with feedback as soon as we receive it.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that we have assigned your query to our Finance Personal to approve the refund.
We will provide you with feedback as soon as we receive it.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Sept 2020, 12:44
Official
Hi Kishen,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that we have assigned your query to our Finance Personal to approve the refund.
We will provide you with feedback as soon as we receive it.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that we have assigned your query to our Finance Personal to approve the refund.
We will provide you with feedback as soon as we receive it.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Sept 2020, 13:19Hi Kishen,
Please be advised that the refund has been approved.
The amount should clear on your account within 48 hours.
Kind regards
DStv: Hello Peter Team
Please be advised that the refund has been approved.
The amount should clear on your account within 48 hours.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Sept 2020, 13:19
Official
Hi Kishen,
Please be advised that the refund has been approved.
The amount should clear on your account within 48 hours.
Kind regards
DStv: Hello Peter Team
Please be advised that the refund has been approved.
The amount should clear on your account within 48 hours.
Kind regards
DStv: Hello Peter Team
Best regards,