Multichoice empty promises

On the 12 February 2015 I sent a complaint via Hello Peter in respect of Multichoice's bad service concerning a faulty Explora which we ordered through DPP. A certain Rupert rep**** and promised that I would be contacted and that the matter would receive urgent attention. All of it was empty promises and lies. Up to date nobody contacted me and I still have the broken decoder. This is now my official notice to Multichoice that I am going to cancel the Explora contract and they must make arrangements to collect the broken Explora at my home and for their account.