MultiChoice = DYSFUNCTIONAL

The Multichoice DStv streaming website states that: "Sign up, pay and start watching immediately" They claim that only 4 easy steps are needed: Step 1 Select your package Step 2 Create your login details Step 3 Setup your payment (paid by Credit Card R699) Step 4 Start streaming I followed these steps on Monday February 17th. Today on Wednesday February 26th Step 4 is still outstanding.

After my complaint DStv asked for a proof of payment which I sent to them on January 19th. They rep**** that the issue will be resolved within 48 hours. On January 20th I got an SMS telling me to pay R771.32!

On January 21st I got an email asking for proof of payment. They also require the reference used although there is no way to provide a reference number when paying by credit card.

It seems that the Multichoice system is not capable to handle credit card payments and they want to put the onus on the client to resolve the problem.

Based on these events the claim on the website the the client can "start watching immediately" is false!

Multichoice is not able to or willing to resolve the problem that exists on their system and I will escalate the problem with this dysfunctional company in due course.