Multichoice DSTV very very bad service

This is the second time I am writing this because I have still not had any final comment and decision from Multichoice

This is my story My name is Marius ******tze *** 082 DSTV Account Number : *** My Address 36 Oranje Str Randlespark Klerksdorp *** mf********* I contacted DSTV after I had a problem with my two decoders George Hammanskraal DSTV. *** I got a message on both decoders saying they could not pick up a signal. The dstv dealer said I would be contacted by a dstv technician. I presumed it was a technician that worked for the company not an outside contractor. A **** artist. I was contacted by Wahte Jones Company Dish tecnicians *** See picture 1 I was told by him he would be here Friday 11 August 2023 At 13.00 pm He arrived with an assistant Two black men In a white BMW No markings on his car about being a company or a dstv technician I showed him the errors on the decoders He looked at all the problems and did not give me a quote on the work he was going to do and the cost involved. He just started working immediately He replaced the eye on my dish. He replaced some TV cables See Picture 2 He replaced a little junction box behind one decoder See picture 3 After completing the work that took no longer than 30 minutes he sat down and sent me an invoice via WhatsApp to the value of R 9500.00. I rejected the invoice. He subsequently deleted that invoice and sent me a new invoice to my WhatsApp. See picture 4 I had to pay him R 6985.00 Immediately See proof of payment made to his account NR Leshabana Standard Bank Account number *** He did not leave the property and held my wife and I HOSTAGE until we did an immediate EFT to his account for the amount of R 6985.00 We paid him accordingly as we were petrified for our lives and safety. He then left After he left I sent him a WhatsApp asking him the name of the company that employed him to do the work at my property. He refused to answer my calls and my WhatsApp messages. Finally late on Saturday night he sent me a message and a picture that he was still working See picture 5 I continuously wanted to know which company employed him to do the work on my decoders. Finally he sent me a picture that the number he got my info from was an unknown number See picture 6 Now I have never been one not to pay for services rendered. I have always been one to pay for services rendered. But I have been ****med. I do believe that this man and his partner has ripped us of and ****med us as well as hold us HOSTAGE for the payment. I do believe mnet and dstv must investigate this case This person his company and his assistant Dish technicians Cell number VAT # *** Email : *** *** N PHUTHENI NR LESHABANA Bank Account NR Leshabana Standard Bank Account number *** Address 5 Dale Road Midrand Please note VAT Number is the same as his cell phone number. The only information I can verify is his account number we had to pay the money into. I urge MNET and DSTV to look into this matter very very seriously as these are the people who are doing work for MNET and DSTV and ****ming people. People that are ****ming and charging so much extra money for work done. I do believe you have to be a MNET and DSTV agent before you perform any work on peoples decoders etc. Please advise the way forward before I make this a public issue against MNET and DSTV.

It has been months and we still await an answer