Multichoice DSTV the worst

This is one of the worst companies to deal with. They have no clue of how to manage accounts. The have people that work there don't know or have a clue of how to check on there systems where the problems are. I give them bank statement dates of payment's that where done way in advance and still they don't know what to do because only a supervisor can get into that. Asked for a supervisor then to call me and now waiting for close to 2 weeks and nothing from this USELESS pathetic company.