ML
Mari L
1 reviews | Active since Mar 2016
12 Jul 2021, 11:04
Multichoice DSTV steeling from me
Since last year June 2020 i have contacted DSTV a number of times regarding showmax. As a DSTV premium client we get showmax for free, but since last year June 2020 the have charge me R99 every month. i also have the lock price. i have asked the to stop and refund me but till date nothing. DSTV owes me R1386 it will be R99x14 months. If i asked to speak to a manager they always say we will send him her an email to contact you but no one is calling me.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
12 Jul 2021, 15:53Hi Mari,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jul 2021, 15:53
Official
Hi Mari,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Jul 2021, 19:34Hi Mari,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that your account had 2 ShowMax subscriptions active hence the double charge.
We have canceled the additional ShowMax package and created a refund of R1,120.94.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that your account had 2 ShowMax subscriptions active hence the double charge.
We have canceled the additional ShowMax package and created a refund of R1,120.94.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Jul 2021, 19:34
Official
Hi Mari,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that your account had 2 ShowMax subscriptions active hence the double charge.
We have canceled the additional ShowMax package and created a refund of R1,120.94.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that your account had 2 ShowMax subscriptions active hence the double charge.
We have canceled the additional ShowMax package and created a refund of R1,120.94.
Kind regards
DStv: Hello Peter Team
Best regards,
ML
Mari L's updateReviewer Update
13 Jul 2021, 19:42Evening
Thank yo so much. I do appreciate you assisting.
Please note that I have recieved an sms yesterday stating that dstv is going to deduct R1088. Are you going to stop that Debt order or you going to add the R99 to the refund you giving back to us.
Thank yo so much. I do appreciate you assisting.
Please note that I have recieved an sms yesterday stating that dstv is going to deduct R1088. Are you going to stop that Debt order or you going to add the R99 to the refund you giving back to us.
ML
Mari L's update13 Jul 2021, 19:42
Reviewer Update
Evening
Thank yo so much. I do appreciate you assisting.
Please note that I have recieved an sms yesterday stating that dstv is going to deduct R1088. Are you going to stop that Debt order or you going to add the R99 to the refund you giving back to us.
Thank yo so much. I do appreciate you assisting.
Please note that I have recieved an sms yesterday stating that dstv is going to deduct R1088. Are you going to stop that Debt order or you going to add the R99 to the refund you giving back to us.
DStv (MultiChoice)'s replyOfficial
14 Jul 2021, 12:44Hi Mari,
The account will have a credit balance of R99.00.
Please note that the refund has now been approved.
The money should reflect on your account either today or on the 15\07.
Kind regards
DStv: Hello Peter Team
The account will have a credit balance of R99.00.
Please note that the refund has now been approved.
The money should reflect on your account either today or on the 15\07.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Jul 2021, 12:44
Official
Hi Mari,
The account will have a credit balance of R99.00.
Please note that the refund has now been approved.
The money should reflect on your account either today or on the 15\07.
Kind regards
DStv: Hello Peter Team
The account will have a credit balance of R99.00.
Please note that the refund has now been approved.
The money should reflect on your account either today or on the 15\07.
Kind regards
DStv: Hello Peter Team
Best regards,
ML
Mari L's updateReviewer Update
14 Jul 2021, 12:58Thank you. Much appreciated.
ML
Mari L's update14 Jul 2021, 12:58
Reviewer Update
Thank you. Much appreciated.