Multichoice Dstv robbing me blind

Dstv call centre has the worst service I experienced from a provider.

I called in to cancel my account in September, keeping in mind all calls are recorded the agent advised me that there will be no debit for the month of October.

To my surprise in October my account was deducted again, I then called in again and sent my bank statements for a refund with this reference number ***8 and received no feedback.

Guess what happened in November and December, I even went onto your app and moved the debit order to cash payment and you still deduct my account.

Today I called your agents again spoke to Siphwe and he told me that I cannot speak to manager as they cannot help me and he needs me to send my bank statements again, as he is also shocked that my account is been deducted......

My new reference number is ***6, if reference numbers mean anything to you. List of reference numbers received from your escalations email that do not read emails apparently - ***6 and ***6 and ***8 and ***4

I expect my refund done as soon as possible and please listen to your calls.

I will also put this complaint on Instagram