Multichoice dstv price lock mess

I have a pricelock account with extra view i paid R598 for extra view they billed me R883 On the 19 september , it is usually a debit order on 15th eah month for R598 , i called the call centre i was calling them 3 days in a row every agent i talk to gives me diffrent information . No one can help me they disconnect me and also cut my extra view and they debit they 883 from my account This is truly bad service over charging loyal custemors and not informing me about products prior to me buying them . They insist i have a 3rd decoder thats active but i dont ,im being billed for that to . I asked the agent to send someone out to my home to come look if there is a 3rd decoder . Im frusrtated and tired of calling everyday and no one can help me. Why are they taking my money buy not sorting out the issue. The last agent told me not to pay , then they say im suppose to pay a R530 on 19th but they debit a R883 on 19th sep 2019. I give up now on this pathetic service. I dont have money to waste because of their mistakes. Felicia van wyk Customer ***5 Case no ***5c1 Case no ***5i209 Case no ***5-i220