Multichoice dstv poor service, untrained employees

Very poor service,it sucks. My account was paid last week week and again R170 this week. I'm on the compact package amount of R330 per month. However my services was disconnected and I had a struggle with these call center guys. I spent an additional R70 on airtime just to get my account reconnected. However it's still off and I'm forced to go to bed early? I'm really upset with this nonsense especially when none of the employees can help a person. Now I spent all that money for nothing . I'm thinking of switching over to the ovhd package of etv