MULTICHOICE DSTV PAYMENT ******

• On the 08/01/2018 I got an additional Compact dish for my second home and I paid a pro rata of R216 and full amount of R720 on the 24/01/2018 for both connections; • On the 23/02/2018 I made payment of R730; • On the 08/03/2018 (two weeks after payment date) there was a break in at home; TV was ******; I called to cancel the connection of: 4 ********** 222 (At my Mother’s house in East London); spoke with Olebogeng April who told me he cannot cancel it immediately BUT can schedule for cancellation after my payment date. He also said because I cancelled two weeks before/after the payment date (25 March 2018) I have a credit/change of R200+ (not sure of the exact amount) which will be transferred to the remaining connection of : 1 ********** 225 (At my house in Port Elizabeth) and only have to pay R100+ (not sure of the exact amount). • On the 09/03/2018 I called again to activate the same connection as my Mother informed me that she connected her old small TV and the pictures are clear so she feels like the connection is there. I spoke with Magdeline Mabuya who told me it was not disconnected anyway the previous day. • On the 10/03/2018 I called again to disconnect it again because my Mother told me only SABC and ETV are playing, the DSTV channels are not there and I spoke with Namhla Manjanja; who also confirmed what Lebohang told me on the 08/03/2018 that it can only be disconnected after the payment date. I asked her about the credited (pro rata) amount that Lebohang told me about, she said there is no such thing. I have to pay the full amount of the remaining connection. As your calls are recorded please check that conversation. • Yesterday I just checked how much am I to pay this month and its R307.01 which I dispute. • Today the 22/03/2018 I just spoke with Freddie Williams to get clarity of the amount; he told me because I did not cancel immediately on the 08/03/2018 but only scheduled for disconnection for the 25th; I do not qualify for any refund from the disconnection. I explained to him that Lebohang and Namhla told me I cannot cancel immediately it has to be after the payment date. He said there is no such as he was able to cancel it immediately today. • My complaints is regarding Lebohang and Namhla for their misleading information. Especially Lebohang because he is the one who told me about the refund even if disconnection will only be done after payment date. • I need my refund as I did not benefit any viewing from the 08/03/2018 till today. And I called the same day to inform your Employees.

I am not happy with nthe response I got from their Facebook page. Its a pity that its a messenger communication that I cannot attach here. But in a nutshell they saying as much as on the 08/03 I was told that the procedure is they cannot cancel immediately, can only be scheduled for cancellation on the 25th BUT it was immediately cancelled and I had a refund of R227.45 and because I called again on the 09/03 to reactivate, I forfeited the refund. Although Magdeline on the 09/03 told me there was no cancellation on the 08/03 only a schedule AND DSTV FB was dishonest and said it was cacelled immediately on the 08/03. They said when I called on the 10/03 to cancel it AGAIN, Namhla did not cancel it because it was ALREADY cancelled on the 08/03 by Lebohang. She only rescheduled it for cancellation AND no refund.

Someone is knot telling the truth. My questions are: Why did Lebohang on the 058/03 said it cannot be cancelled immediately AND I have a refund? And later decided to bend the rules and work procedure and cancel it immediately? Why did Magdeline on the 09/03 said there was no disconnection only a schedule for the 25th? If Lebohang on the 08/03 managed to cancel it immediately; why didnt Namhla cancel it on the 10/03? Where is the refund that was available 24hrs ago, whether cancelled OR scheduled?

DSTV FB stopped responding after I posed these questions.