MULTICHOICE DSTV PATHETIC SERVICE

Very frustrating with poor service, but quick to disconnect when a client misses payment. I have called several times wanting to be assisted with my DSTV NOW APP. I was told to send through my ID COPY which I did on the 7th of March. 9th March I receive a ref number stating the matter will be escalated to your IT Department. Its now the 18th of March and yet my account is blocked and bare in mind I DONT YOU A CENT!!! I had to use my airtime once again today and hold for another 14min while your consultant checks. She stated that she sees my email and the response from you but she's surprised they haven't done anything about the issue. Multichoice is very *********** and you're going to lose even more customers than you've ever seen with this pathetic service you render. REF NUMBER: ***3. GET YOUR ACT TOGETHER!!!!