Multichoice DSTV nightmare

On the 27th of September I upgraded the package on one of my decoders, got a quotation from Multichoice and I paid it. On the 1st of this month after ensuring that the services I need were paid for I got a message from Multichoice that I should pay more money, simply because they had someone now activated an additional decoder for me (without asking me).

I have phoned Multichoice 5 times since then and NONE of the agents I have spoken to are willing or able to turn off the unneeded additional services that Multichoice has enabled on my profile. I keep getting told that my calls have been escalated and that someone seniour will call me, which has NOT happened.

To crown it all, now Multichoice has switched off the main decoder that my children use. And there is noone available to assist.

Multichoicce this is the worst service I have ever experienced anywhere.