GM
Gilbert M
1 reviews | Active since Jul 2012
08 Aug 2020, 19:13
MultiChoice DsTv must fall
DsTv continues to mislead its clients with their false adverti*****ts, I made an online payment and was not reconnected immediately as told or advertised by MultiChoice, made several phone calls their agents couldn't help me with anything apart from saying they will escalate the matter to their team leader.
I really would like to spread the word to everyone move from, am investing in fibre.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Aug 2020, 19:14Hi Gilbert,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Aug 2020, 19:14
Official
Hi Gilbert,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
GM
Gilbert M's updateReviewer Update
08 Aug 2020, 19:26It's really unfortunate because so far I've already spent almost R100 on airtime speaking with call centre agent who has no solution but bad terrible attitude with clients.
GM
Gilbert M's update08 Aug 2020, 19:26
Reviewer Update
It's really unfortunate because so far I've already spent almost R100 on airtime speaking with call centre agent who has no solution but bad terrible attitude with clients.
DStv (MultiChoice)'s replyOfficial
09 Aug 2020, 09:36Good day Gilbert,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however to no avail. please provide us with an alternative number on which to contact you. Please send us an email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however to no avail. please provide us with an alternative number on which to contact you. Please send us an email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply09 Aug 2020, 09:36
Official
Good day Gilbert,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however to no avail. please provide us with an alternative number on which to contact you. Please send us an email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however to no avail. please provide us with an alternative number on which to contact you. Please send us an email to ***, include your account details and we will assist you accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,