MultiChoice / DSTV moving further backwards

MultiChoice is loosing many customers by the day, yet they just don't care to improve their service delivery. Meaning the demise of yet another SA company. I tried to rent a Box Office movie the other day...using the same process I've been using since box office started (Box Office account, via my mobile). Two nights later, I still did not get a verification after the details were submitted, so no access to the movie. Phoned the customer helpdesk, but that just added to my frustration. The inexperienced consultant told me: "since I have a contract phone, there is some sort of issue (she did not know what issue) with the cost of the sms, that's why the process is not working. This issue apparently started late 2018 and is still an issue". That's our professional DSTV provider! No worry about loosing out on business or customer care for that matter. Fortunately there are other options nowadays and since MultiChoice don't care, maybe it's time to rather go for the other options.