Multichoice DSTV LYING PROMO and DISGUSTING SERVICE!!

In May I cancelled my subscription with DSTV as I was unhappy with their services and they are rediculously expensive for a company that's now struggling to hold onto their market share and decided to try Netflix. On the 18 of July I received an SMS from DSTV offering this "As a thank you for sticking with our family all these years, DStv is offering you a free Explora with standard installation. To speak to a consultant NOW simply Respond 1 and we will connect you for free. For a consultant to call you later, Respond 2" . I responded to find out how it works. Check out this bad service thereafter. I spoke to John, well he was the 3rd person i spoke with and then decided to take names. He told me it will be escalated, this was 28 July as i was waiting for someone to come and do this installation, guess what nothing happened, I spoke to Nkutla Ndala nothing was done, i drove to their customer service centre spoke to a consultant with an extremely bad attitude named Nonhlanhla Malinga no customer service s****s at all, apart from her bad attitude to customers, the looks she was giving to her own fellow workers was unbelievable. She must have been forced to work the public holiday or employed by family. She called a "Manager" named Karabo Nqubuka that advised me that it was escalated on the 8th and i spoke to John on the 28th to escalated, do not give me a case number or anything and promised to call me the next day. I expected a call on the 10th, today is the 16th she never called me. On Tuesday 14th i called spoke to Tebogo Maodi and she promised that she will call me back sameday by 15:30 for the latest. GUESS WHAT she never called back either. Today i called spoke to Bodibe Tlali explained the whole story again and she said she will escalate it, i refused and told her that i want to speak to a manager Kagiso Moabi took the call and said he can see it been escalated on the 8th but their is no case number. He too said he will escalate and call me back. I refused but he said that he will escalate it again and call me with the case number. 30 minutes later he called and gave me the case number and promised that someone will call me before 5pm today. The team is called aparently"the moment team". Its almost 20h00 the evening and GUESS WHAT, I am still waiting for the moment team to call me back. Today is the 16th of August.... really Multichoice DSTV, is that why you have to go into business with the failing SABC. This is the worst service EVER! Still nothing.....if this is the kind of Thank you they give as the SMS originally says then they can keep it. You messed this customer around long enough. Was your free explora a lie???