1 reviews | Active since May 2017
MULTICHOICE DSTV LODGING ******* DEBIT ORDERS
<p>Multichoice/DSTV has made for ******* debit orders against my bank account, they have basically doubled the normal amount and subtracted it from my bank account without my permission. I have reported the matter on three occasions and obtained reference numbers. During the first occasion I was informed that my bank account would be credited with in 2 to 3 working days, this did not occur. In the meantime they have debited my account once again for the double amount while I have only got a contract with them for R 899.00. I have spent more than two hours on the telephone trying to sort their administrative errors and ******* debit orders out, three emails was also send yet no joy.</p>
Dear JOHANNES
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear JOHANNES
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear JOHANNES
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have processed a refund for an amount of R2562.00 and was successfully paid back to your account today.
Furthermore, we have processed another refund for an amount of R1014.80, you should get it tomorrow or Saturday morning.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Dear JOHANNES
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have processed a refund for an amount of R2562.00 and was successfully paid back to your account today.
Furthermore, we have processed another refund for an amount of R1014.80, you should get it tomorrow or Saturday morning.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,