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humbelani J

1 reviews | Active since Nov 2016

19 Nov 2016, 23:32

multichoice . dstv keep on scrambling my services

<p>I made dstv payment via fnb account payment services and the money way deducted . that was for September 2016 but informed they could not pick up the payment. then my services was suspended. I called the call centre 7 times . that was each time my services scrambled . I spoke to Joel. Thato . Ndumiso ( the supervisor) etc both of them asked for my proof of payment . but after receiving that no one bothered to give me feedback back .. I sent follow up emails with no success.. till was advised to send it to ********** . wich I did and the response was please send us proof although it was attached . but sent it again .. no one I mean no one is calling me with any feedback... it's November now</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Nov 2016, 08:04
Official

Dear Humbelani Jeremiah

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Nov 2016, 14:28
Official

Dear Humbelani Jeremiah

Thank you for taking our call.

A follow up request has been sent to our finance department to urgently assist in allocating your payment. Feedback will be communicated as soon as payment has been allocated.

Regards

Elna