MultiChoice (DSTV) is a ******* including their CEO lack of accountability

Logged a complain 3 weeks ago, went to Twitter to vent my frustration, there after call them, the promised to reverse the unauthorized a money. Today marks the 14th day without the reversal. I tagged their group CEO but with no luck. Inbox them my contact but no calls. All I need now is the ombudsman that can assist me.