MULTICHOICE DSTV *********** !

My account is paid via debit order, I was not debited this month on the 26th as agreed, I then received an sms from dstv comfirming that I have been disconnected. I called and queried this, the consultant I spoke to could not give me a reason why the account was not debited but she confirmed that there is a debit order loaded. I asked her to resubmit the debit order and reconnect my subscription, she agreed to do so, I only realised this morning that I have been disconnected again . This is so much of an inconvenience as we plan around a budget hence I insisted that my debit order goes off on the 26 th. ID number is ********** 262083 . FIX THIS !!!!!!!!!!!!!!!!!!!!!