Multichoice DSTV - INCOMPETENCE and Useless.

Since 30 December 2021 it is a continues battle to get refunds back from the above company.

Early in Dec they upgrade my premium package to the price lock option and that is where the wheels came off. If I knew this is going to be the nightmare I am in I would not have opted for the upgrade

At time of package change the consultant promised there would be no additional costs. When the installation of upgrade decoder took place it was establised that a modulator is required at my costs.

Multichoice then opened a refund (ref ***3). At end of Dec 2021 they overcharged me on the debit order and another refund claim was opened (ref ***0i312).

After weekly calls and emails to the Call Centre I spoke to (Nozipo/Tobogo/Sindiswa/Mulaifa/Zandrey) - and nobody has managed to resolve the matter. On 17 Jan the one refund was done but Multichoice is getting nowhere with the other refund. Today I received a call from Mutlichoice and they advised that the refund was done but it was then discovered that they are referring to the above refund. When I requested the caller for an e-mail address they dropped the call. Unfortunately the Multichoice staff I had dealing with are the most *********** crowd. They do have no clue what customer service is all about and for sure WILL NOT GET INVOLVE TO RESOLVE A CUSTOMER REQUEST. Multichoice you will have to get your house in order - Netflix is catching up with you and on a daily basis you will loose marketshare. It will be great if you can make contact with me to solve the matter.