MULTICHOICE DStv - DISGRACEFUL LACK OF SERVICE

I telephoned DStv with a query recently and was advised during the course of telephone conversation that they were offering a two year lock in contract for R749 which is cheaper than my current monthly subscription. I confirmed that I was interested and they promised that someone would contact me to arrange this. They were unable to put me through to some one. No one called.

I have since phoned back four times and each time I have been promised that someone will phone me to address this but no one has called. They can't put me through to the right person or give me a direct number to call. Mind boggling!!

Last night some one called me at 21:30 (I was already asleep!) to advise that she had received my complaint and was phoning to apologise and assured me that someone would definitely call me today. Surprise, surprise, no one called. I have again lodged a complaint.

I am not sure what one has to do to get service. I also gave up trying to get a list of the channels offered per package. I was told it was available on the website. I can't find it. This is extremely frustrating and unprofessional.