MULTICHOICE DSTV DISCONNECTs MY SERVICE YET PAYMENT WAS MADE

Multichoice has been very unkind to me.I went to one of their agencies to pay here in Barberton Mpumalanga.I submitted my bank card to the agent and he swiped my card on their speedpoint machine.The transaction went through and I paid R462, but he then told me that they were now offline so I never got a receipt.He advised that I submit a bank statement so that he can send it to their financial department so they can allocate the payment. I've been running from pillar to post Multichoice has disconnected my services they say they will not accept a bank statement they want a receipt which I never got.The .agency says they cannot reprint a receipt since transaction happened while they were offline. My customer number is ********** 4.Im very much aggrieved and I cannot pay twice for the same service .Maybe I need to now contact my lawyers its been a full month still I am not getting any help.