PK
Precious K
1 reviews | Active since Dec 2019
13 Dec 2019, 21:24
Multichoice "DSTV" disastrous assistance
Got the worst most unprofessional encounter at Multichoice, spoke to a consultant by the name of "FEZEKA" and her useless team leader "ADRIAN" got no assistance just a waste of my time and airtime, couldn't resolve an error I had with my decoder..They have absolutely no knowledge of Customer service, nor have no telephone Etiquette whatsoever, the call was 25minutes long and I've been put on hold for several minutes, totally annoying and this reflects bad for the company as a whole just because of 2 *****s.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Dec 2019, 09:31 Dear Precious K,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Dec 2019, 09:31
Official
Dear Precious K,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Dec 2019, 12:22Hi Precious,
As per our telephonic conversation, we have escalated your account so that our support team can assist with activating the decoder.
Regards
Kagiso
As per our telephonic conversation, we have escalated your account so that our support team can assist with activating the decoder.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply16 Dec 2019, 12:22
Official
Hi Precious,
As per our telephonic conversation, we have escalated your account so that our support team can assist with activating the decoder.
Regards
Kagiso
As per our telephonic conversation, we have escalated your account so that our support team can assist with activating the decoder.
Regards
Kagiso
Best regards,