1 reviews | Active since Jan 2023
MULTICHOICE/ DsTv disappointing services
NB: Online chat with DsTV agent/ s
😄 Hello I am TUMI the DStv Chatbot! You can ask me a question or choose an option below. Remember to always SIGN IN at the top right of the main page. 10:16 AM, Today hi 10:16 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 10:16 AM agent please 10:16 AM I need a few details before transferring you to an agent! Please click the button below to continue. 10:16 AM Continue 10:16 AM Please fill out the details below and click Send 👇
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Who is the registered Account Holder Send 10:16 AM Alright. Please give us a moment while one of my team members steps in... 10:17 AM k 10:17 AM ℹ️ During your wait, there will be no menu options available. ℹ️ Thank you for your patience, Rudi . All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available. 10:19 AM 10:26 AM, Today Ayabonga Kopeshe has entered the conversation Hi my name is Ayabonga, how may I assist you? 10:26 AM Are you still there? 10:29 AM Looks like you're not available to continue with the chat. I would have loved to assist you. Please do contact us a time that is convenient to you. We've available from 07:00 to 23:00. Click the button below to rate this interaction Rate Now 10:34 AM The conversation was marked complete. 10:48 AM, Today Hi Name: Rudi Brevis ID: *** Address: 04 ArlbergAve Eldoradopark Cell: *** Email: *** 10:48 AM I hear you but your query is a bit too long to handle all at once.
To begin, please select one of the following option(s) or ask me your query in simpler words 👇 Change Personal Details Can I email someone 10:48 AM please excuse me 10:48 AM Great. I'll be right here. 10:48 AM thanks 10:49 AM Great. I've fulfillled my purpose 😄 10:49 AM How.? 10:49 AM I see. Please tell me a bit more about your query so that I can find you the right answer. 10:49 AM Here are my Decoders details, that I'd like for you to reconnect. 10:50 AM I've found an outstanding reconnect request on our system. This request must be resolved before you reconnect your service.👇 10:50 AM Main viewS/n: A*** - Smart card: *** 10:51 AM Sorry, I'm having some trouble understanding your question. Please can you ask your question in a different way or you can select one of the options below. 👇 Check Balance Manage Holiday Home Clear Error Contact Us | Speak with an Agent 10:51 AM Xtraview: A*** - Smart card: *** 10:52 AM Get assistance with Xtraview by speaking to one of my team members. Speak with an Agent 10:52 AM Speak with an Agent 10:52 AM I've found an outstanding reconnect request on our system. This request must be resolved before you reconnect your service.👇 10:52 AM I've already paid on 26 Arol 2023 10:52 AM Sorry, I'm having some trouble understanding your question. Please can you ask your question in a different way or you can select one of the options below. 👇 Check Balance Manage Holiday Home Clear Error Contact Us | Speak with an Agent 10:52 AM Please allow me to add screen shots.? 10:53 AM I apologise but I don't have an answer to your question at the moment. Please select an option from the menu below. 👇 Check Balance Manage Holiday Home Clear Error Contact Us | Speak with an Agent 10:53 AM Contact Us | Speak with an Agent 10:53 AM I need a few details before transferring you to an agent! Please click the button below to continue. 10:53 AM Continue 10:53 AM Please fill out the details below and click Send 👇
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Who is the registered Account Holder Send 10:53 AM Alright. Please give us a moment while one of my team members steps in... ℹ️ Thank you for your patience, Rudi . All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available. ℹ️ During your wait, there will be no menu options available. 10:56 AM Speak with an Agent 10:57 AM ℹ️ Thank you for your patience, Rudi . All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available. ℹ️ During your wait, there will be no menu options available. 10:59 AM Suzan Moremi has entered the conversation 11:01 AM Good day Suzan I have paid on 26 April 2023 Pleae allow me to add my Payment notification. Please reconnect the following decoders and nothing else.? Main viewS/n: A*** - Smart card: *** Xtraview: A*** - Smart card: *** 11:01 AM Hi .... My name is Suzan😊. I am here to help. Kindly confirm the following so that we can have a look into your account;
· ID Number/Passport Number
· Name and Surname
· Physical address
· Cell phone number 11:02 AM Name: Rudi Brevis ID: *** Address: 04 ArlbergAve Eldoradopark Cell: *** Email: *** 11:02 AM Please allow me to attach the pdf payment notification. 11:04 AM Please reconnect the following 2x Decoders.? Nothing else. Main viewS/n: A*** - Smart card: *** Xtraview: A*** - Smart card: *** I should only have these 2 Decoders connected. and the other should be deleted from my profile.? 11:06 AM Thank you😊 please hold.......hold 11:09 AM Good. Pleae allow me to attach my payment advice.? 11:09 AM Kindly tap on the buttons below to upload the required documents👇:
Note: Each file should not exceed 2MB. Only JPG, PNG and PDF files are allowed. Upload Image Upload PDF Total Amount to Pay R 469.54 Due Date 28 Apr 2023 11:11 AM Please hold.? Upload Successful for "PaymentNotification (1).pdf" Open Link Upload Successful for "R598 - Capitec PaymentNotification.pdf" Open Link Please confirm receipt 11:14 AM Thank you😊 please hold.......hold 11:16 AM I'd like to talk to you, are you able to call my number.? I need to explain to you and ensure that you understand what I need you to understand. 11:17 AM Unfortunately I can not make call here. Kindly explain to me I will assist on this platform I will ask questions if I do not understand 11:19 AM Please tell me, what you see on your end, which decoders are Active.? Remember! I ONLY have two(2) decoders that I need active here at my address. Theay are as follows Main viewS/n: A*** - Smart card: *** Xtraview: A*** - Smart card: *** 11:20 AM I have noticed on the DsTv app, that none of these decoders are active, but, instead, the one, that is not even, physically connected. Which does not majke make sese sense 11:22 AM Only this decoder is active: V*** - *** 11:22 AM I've requested that one of your colleagues, last week, disconnect those decoders and only have the ones I've noted above, to be kept connected.. Do you see, that this one, is not in my request.? do you notice that.? 11:24 AM They've actually did exactly what I've asked not to do, in this case, thay are requesting more money, whicj is incorrect. I reiterate I ONLY need the following decoders reactivated: Main viewS/n: A*** - Smart card: *** Xtraview: A*** - Smart card: *** Do you understand.? 11:26 AM Please give me a sec let me action your request 11:26 AM I've been paying, diligently, for only these decoders and my viewing 11:27 AM All the other decoders (also my old devices) I do not use anymore and need it deleted. To avoid same issue / mistake occurring. Please take a sec, to sort this issue, correctly. 11:29 AM 😊 I am still on it, will revert shortly. 11:30 AM I may even, request my money back and cancel my DsTV account in a whole, as the service of the other agents are pathetic. Please advise, that you understand, what I am saying and you will sort this today. Hence I think that I would have explained better, on a telephone call. So!, if I may. Please give me your direct line, to call you now. 11:32 AM Rudi, I understand what your request is. Kindly give me a moment. 11:33 AM I want to ensure that you are doing the right I'm granting you the time 11:33 AM Please assist.? 11:34 AM NB: 11:35 AM I am working on moving the package from the incorrect decoder to the one you requested. 11:36 AM Main viewS/n: A*** - Smart card: *** and Xtraview: A*** - Smart card: *** Thank you 11:37 AM Thank you. 11:39 AM Are you still on the chat😃? 11:42 AM yes I am waiting your response and on my DsTv app, hoping to see some changes.? 11:44 AM ** expected changes. 11:45 AM Alright, I am not winning. I have quickly escalated this to our tech team. The ref is #INC-*** Xtraview . Can I send you an email once this is resolved. 11:47 AM Please document every single communication that comes from you all and also note mine to you.? I see, my Total balance is RR150, due 27 April that is not right either I should not be owing anything for April 11:49 AM I understand kindly be advised that we need to get the correct devices reconnected first after will be able to rectify the billing. 11:50 AM On 26 April 2023, my Total balance appeared as R949 11:50 AM When did you initially ask for this devices to be disconnected? 11:50 AM I've paid twice on 26th, which exceded R1100 I did not ask, for disconnection.? I did not ask, for disconnection. I saw my products and saw that the incorrect decoder was Active and none of my needed decoders were active I wanted to rectify this, to get the correct ones activated. 11:53 AM I understand, I am try to understand if you disconnected the devices via self service or you had one of our agent assist. 11:54 AM The agents I've spoken to previously, did not understand my query and allowed for the incorrect decoder to be Active, due to not understanding my query \hence, I needed you to understand, from the word go. It appears, that you did understand what my query is. 11:56 AM one of them, tried assisting and failed follow my instructions. 11:57 AM I do understand what the issue was, I sincerely apologize for the miscommunication . I hope this gets resolved soon. 11:57 AM which left me so disappointed in your sevices and wanted to cancel everything. NB it's not a case of misunderstanding...my query 11:58 AM I understand, I would also be frustrated if I were in your shoes. 11:59 AM it boils down to a lot of your colleagues, that don't want to pay attention to us thoroughly and alwas trying to cut me off, prematuredly. They are asking me , if that was all I needed assistance on... NB when they have not even assisted with the current query, yest yet and this happened so many times, on this query Please escalate all the agents, I've spoken to, in the last 3 weeks. 12:02 PM I understand and I sincerely apologize for this. I am here now and going to make sure that the correct devices are reconnected and then we will take it from there. 12:03 PM only you gave me the time, to explain, thoroughly. till the end. 12:03 PM Rudi, this is what I am here for. Don't worry this will be resolved. Can I send you an email once I have feedback from my team? 12:04 PM OMW. Thank you. I do appreciate you so much. You won't believe how this pained me and even thought, I need to cancel DsTv totally. my family keeping me responsible for this tv not working. asking me to cancel DsTv Did you note my payments made on 26 April 2023 12:07 PM I understand😊, I can even relate. 12:07 PM Thank you 12:08 PM Yes, both your payment reflect, 12:08 PM Please do what you do best. 12:08 PM I won't disappoint. On which email address can I reach you? 12:09 PM *** Please escalate the following: 12:10 PM Awesome, is there anything else I can assist with while we wait for feedback? 12:10 PM yes please Query the below:? 12:11 PM please wait 12:12 PM Okay no problem 12:12 PM Whose account does the following details belong to: belong to 12:15 PM please allow me to attach a pdf received from Capitec bank.? 12:17 PM Kindly tap on the buttons below to upload the required documents👇:
Note: Each file should not exceed 2MB. Only JPG, PNG and PDF files are allowed. Upload Image Upload PDF 12:17 PM Upload Successful for "Payment Notification (1).pdf" Open Link Multichoice continuously denied my payment made on 24 March 2023 12:18 PM Thank you😊 please hold.......hold 12:19 PM I had to pay again, all outstanding amounts on 26 April 2023 which forced me to make those 2x payments, as you've noted. TheY! actually request that I pay more, because they don't care about their loyal customers. 12:21 PM Kindly advise, who the Nedbank account belongs to and if, it was ever, a Multichoice account on the Capitec app, ever. NB: On the Banking app, it is registered as a Multichoice account. are you still with me.? 12:23 PM Yes, I am looking at your account's financial transaction to confirm if the payment reflect Rudi 12:24 PM just so you know, they've never received it, hence I'm asking that you enquire whose Nedbank account I've made that payment to, as I've enquired with the Capitec bank Client Care, too. 12:26 PM
Dear Sir/Madam Electronic Funds Transfer Notification Please note that we received instructions to transfer funds to the following account. The details are as follows: Account Details Important Notice If the transfer was made BEFORE 02:00 PM, Monday to Friday, the money should reflect in the account the following day. If the transfer was made AFTER 02:00 PM, Monday to Friday, the money should reflect in the account within 2 days. The cut-off time on Saturdays is 09:00 AM. If the transfer was made on a Sunday or a public holiday, it should reflect in the account within 2 days. This is a notification that we received instruction to effect the transfer and not a representation of any kind or guarantee that the amount has in fact been transferred or shall be available on the account. The processing of the transfer may be delayed which may impact on the timing of availability of the funds. Notification Number 6F10081C-A530-477A-B***AC1F839E Transfer Date 24/03/2023 Account Number *** Bank Name NEDBANK Account Type Current Amount 569 Description CAPITEC ***7 Beneficiary MultiChoice SA
12:31 PMyes, I do alwaysSee:Dear Sir/Madam Electronic Funds Transfer Notification Please note that we received instructions to transfer funds to the following account. The details are as follows: Account Details Important Notice If the transfer was made BEFORE 02:00 PM, Monday to Friday, the money should reflect in the account the following day. If the transfer was made AFTER 02:00 PM, Monday to Friday, the money should reflect in the account within 2 days. The cut-off time on Saturdays is 09:00 AM. If the transfer was made on a Sunday or a public holiday, it should reflect in the account within 2 days. This is a notification that we received instruction to effect the transfer and not a representation of any kind or guarantee that the amount has in fact been transferred or shall be available on the account. The processing of the transfer may be delayed which may impact on the timing of availability of the funds. Notification Number 6F10081C-A530-477A-B***AC1F839E Transfer Date 24/03/2023 Account Number 12367
12:32 PMOkay this payment does not reflect in your account.
12:34 PMExactly, thanks for checkingPlease escalate, which account that is for, under Multichoice
12:37 PMI am going to send to a team that deals with these payments so that it get allocated correctly.
12:37 PMph pleaseoh
12:37 PMRudi Brevis DStv Help Find Proof of Payment directly from Capitec bank. Please advise what the problem is.?
12:40 PMYou see, the Nedbank account, as per your colleagues, does not belong to Multichoice/ DsTv and nevewr was.
12:41 PMI'm believing that this was a *****ulent transaction, where I've paid the Multichoice payment into. the Nedbank account.
12:31 PMyes, I do alwaysSee:Dear Sir/Madam Electronic Funds Transfer Notification Please note that we received instructions to transfer funds to the following account. The details are as follows: Account Details Important Notice If the transfer was made BEFORE 02:00 PM, Monday to Friday, the money should reflect in the account the following day. If the transfer was made AFTER 02:00 PM, Monday to Friday, the money should reflect in the account within 2 days. The cut-off time on Saturdays is 09:00 AM. If the transfer was made on a Sunday or a public holiday, it should reflect in the account within 2 days. This is a notification that we received instruction to effect the transfer and not a representation of any kind or guarantee that the amount has in fact been transferred or shall be available on the account. The processing of the transfer may be delayed which may impact on the timing of availability of the funds. Notification Number 6F10081C-A530-477A-B***AC1F839E Transfer Date 24/03/2023 Account Number 12367
12:32 PMOkay this payment does not reflect in your account.
12:34 PMExactly, thanks for checkingPlease escalate, which account that is for, under Multichoice
12:37 PMI am going to send to a team that deals with these payments so that it get allocated correctly.
12:37 PMph pleaseoh
12:37 PMRudi Brevis DStv Help Find Proof of Payment directly from Capitec bank. Please advise what the problem is.?
12:40 PMYou see, the Nedbank account, as per your colleagues, does not belong to Multichoice/ DsTv and nevewr was.
12:41 PMI'm believing that this was a *****ulent transaction, where I've paid the Multichoice payment into. the Nedbank account.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DsTv insists that they have not received my payment made on 24 March 2023
DsTv insists that they have not received my payment made on 24 March 2023
12:44 PMThank you ma'am. I do appreciate that excellence, you are displaying on the matter.Kindly allow, one of your honest and tactful managers to contact me on one of my numbers.?
Please confirm your number.
12:48 PM *** / ***
12:44 PMThank you ma'am. I do appreciate that excellence, you are displaying on the matter.Kindly allow, one of your honest and tactful managers to contact me on one of my numbers.?
Please confirm your number.
12:48 PM *** / ***
12:52 PM
12:52 PM
12:52 PMOk
12:54 PMI literally paid all amounts that was reflecting on my app, which means, that I do not owe anyting for March / april and May.
12:56 PMThank you for contacting Live Chat. If that's all for today, have a great day further.
12:56 PMPlease get back to me, with the findings.around this matter.
12:56 PMNo problem, I will do so.
12:57 PMThank you ma'am
12:52 PMOk
12:54 PMI literally paid all amounts that was reflecting on my app, which means, that I do not owe anyting for March / april and May.
12:56 PMThank you for contacting Live Chat. If that's all for today, have a great day further.
12:56 PMPlease get back to me, with the findings.around this matter.
12:56 PMNo problem, I will do so.
12:57 PMThank you ma'am
NB:
Dear Sir/Madam
Electronic Funds Transfer Notification
Please note that we received instructions to transfer funds to the following account. The details
are as follows:
Account Details
Important Notice
If the transfer was made BEFORE 02:00 PM, Monday to Friday, the money should reflect in the
account the following day. If the transfer was made AFTER 02:00 PM, Monday to Friday, the
money should reflect in the account within 2 days. The cut-off time on Saturdays is 09:00 AM. If
the transfer was made on a Sunday or a public holiday, it should reflect in the account within 2
days.
This is a notification that we received instruction to effect the transfer and not a representation of
any kind or guarantee that the amount has in fact been transferred or shall be available on the
account. The processing of the transfer may be delayed which may impact on the timing of
availability of the funds.
Notification Number 6F10081C-A530-477A-B***AC1F839E
Transfer Date 24/03/2023
Account Number ***
Bank Name NEDBANK
Account Type Current
Amount 569
Description CAPITEC ***7
Beneficiary MultiChoice SA
NB:
Dear Sir/Madam
Electronic Funds Transfer Notification
Please note that we received instructions to transfer funds to the following account. The details
are as follows:
Account Details
Important Notice
If the transfer was made BEFORE 02:00 PM, Monday to Friday, the money should reflect in the
account the following day. If the transfer was made AFTER 02:00 PM, Monday to Friday, the
money should reflect in the account within 2 days. The cut-off time on Saturdays is 09:00 AM. If
the transfer was made on a Sunday or a public holiday, it should reflect in the account within 2
days.
This is a notification that we received instruction to effect the transfer and not a representation of
any kind or guarantee that the amount has in fact been transferred or shall be available on the
account. The processing of the transfer may be delayed which may impact on the timing of
availability of the funds.
Notification Number 6F10081C-A530-477A-B***AC1F839E
Transfer Date 24/03/2023
Account Number ***
Bank Name NEDBANK
Account Type Current
Amount 569
Description CAPITEC ***7
Beneficiary MultiChoice SA
It does blow my mind that this incident screams *****ulent to me.
It does blow my mind that this incident screams *****ulent to me.
The below decoders were always working fine.
Please reconnect only the following:
Main viewS/n: A*** - Smart card: ***
Xtraview: A*** - Smart card: ***
Is your team doing this uncalled for mistake on purpose.?
The below decoders were always working fine.
Please reconnect only the following:
Main viewS/n: A*** - Smart card: ***
Xtraview: A*** - Smart card: ***
Is your team doing this uncalled for mistake on purpose.?
Who received that payment and how did Multichoice not receive my payment, conveniently.?
Who received that payment and how did Multichoice not receive my payment, conveniently.?
Who does this account belong to and why is it listed on the Capitec bank app, as a Registered account, under the Multichoice DsTv company.
NB: I was still not refunded with that money.
I've made all payments, including the March 2023 payment on 26 April 2023, to cover, the amount that they've stated, they did not receive.
Which Multichoice DsTv insists that they've not receive and does not reflect on my Multichoice DsTv account.?
I'd like to escalate the matter, for a valid answer.?
As this is very suspicious and un-called for, as a good paying customer.
Kindly assist.?
Thank you
Who does this account belong to and why is it listed on the Capitec bank app, as a Registered account, under the Multichoice DsTv company.
NB: I was still not refunded with that money.
I've made all payments, including the March 2023 payment on 26 April 2023, to cover, the amount that they've stated, they did not receive.
Which Multichoice DsTv insists that they've not receive and does not reflect on my Multichoice DsTv account.?
I'd like to escalate the matter, for a valid answer.?
As this is very suspicious and un-called for, as a good paying customer.
Kindly assist.?
Thank you
Capitec Bank Assistant
👋 Hi there.
Welcome to our simpler way to get the answers you're looking for 😀
Tap the Main Menu button below to get started 👇
😨
Capitec Bank Assistant
Sorry, I am not able to understand.
Welcome to our simpler way to get the answers you're looking for 😀
Tap the Main Menu button below to get started 👇
May i speak to an agent.?
Capitec Bank Assistant
Well this is embarrassing 😬, I still don't understand. Let me put you through to one of my human friends.
Agent
Human friend, please
Stewart
Good day, you are through to Stewart. How can I assist?
Product Hub
Hi stewart
Stewart
Good day, you are through to Stewart. How can I assist?
Please assist with a progress update.?
Re: incident ***
Please provide a progress update.?
Stewart
Alright. Ill check the incident now.
Thank you
Stewart
Was the payment made to the wrong account?
Yes. It was.
Unfortunately.
Due to Capitec app unupdated registered multichoice derails.
Details
Stewart
Alright. I can see the incident has been logged on the 28/04/2023 and feedback can take between 7-14 calendar days or more depending how fast the external bank responds to us.
8th day today.?
Stewart
Correct yes.
Kindly assist, with, why The registered account for Multichoice has/ had the incorrect account ddtails.?
In the first place.
Stewart
You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information.
With an Nedbank that never belonged to Multichoice before.?
Stewart
You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information.
A Nedbank account which Multichoice do not know of and has not received my payment made on 24 March 2023, til today.
Stewart
Alright. Like I advise the details that are on the app are the details that the merchant presents directly to Capitec bank.
Sorry! This message type is currently not supported.
Thank you
Capitec Bank Assistant
👋 Hi there.
Welcome to our simpler way to get the answers you're looking for 😀
Tap the Main Menu button below to get started 👇
😨
Capitec Bank Assistant
Sorry, I am not able to understand.
Welcome to our simpler way to get the answers you're looking for 😀
Tap the Main Menu button below to get started 👇
May i speak to an agent.?
Capitec Bank Assistant
Well this is embarrassing 😬, I still don't understand. Let me put you through to one of my human friends.
Agent
Human friend, please
Stewart
Good day, you are through to Stewart. How can I assist?
Product Hub
Hi stewart
Stewart
Good day, you are through to Stewart. How can I assist?
Please assist with a progress update.?
Re: incident ***
Please provide a progress update.?
Stewart
Alright. Ill check the incident now.
Thank you
Stewart
Was the payment made to the wrong account?
Yes. It was.
Unfortunately.
Due to Capitec app unupdated registered multichoice derails.
Details
Stewart
Alright. I can see the incident has been logged on the 28/04/2023 and feedback can take between 7-14 calendar days or more depending how fast the external bank responds to us.
8th day today.?
Stewart
Correct yes.
Kindly assist, with, why The registered account for Multichoice has/ had the incorrect account ddtails.?
In the first place.
Stewart
You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information.
With an Nedbank that never belonged to Multichoice before.?
Stewart
You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information.
A Nedbank account which Multichoice do not know of and has not received my payment made on 24 March 2023, til today.
Stewart
Alright. Like I advise the details that are on the app are the details that the merchant presents directly to Capitec bank.
Sorry! This message type is currently not supported.
Thank you
Stewart
You would need to take that up directly with multi choice as they are the merchant that presents Capitec bank with the information.
With a Nedbank account details that never belonged to Multichoice, ever.?
Stewart
You would need to take that up directly with multi choice as they the're merchant that presents Capitec bank with the information.
A Nedbank account which Multichoice do not know of and has not received my payment made on 24 March 2023, till today.
Stewart
Alright. Like I advise the details that are on the app are the details that the merchant presents directly to Capitec bank.
Stewart
You would need to take that up directly with multi choice as they are the merchant that presents Capitec bank with the information.
With a Nedbank account details that never belonged to Multichoice, ever.?
Stewart
You would need to take that up directly with multi choice as they the're merchant that presents Capitec bank with the information.
A Nedbank account which Multichoice do not know of and has not received my payment made on 24 March 2023, till today.
Stewart
Alright. Like I advise the details that are on the app are the details that the merchant presents directly to Capitec bank.
That is very odd, from my point of view and spells *****ulent.!
As per Multichoice, they've not received my payment, made on 24 March 2023, amount= R569.
Not reflecting on my Multichoice account statement for Marrch/ April.
Because they've claimed that it was never received, I have paid again, for all outstanding moneys, end of April 2023, to cover March 2023 payment, Multichoice claimed not received.
NB:
My query is with the refund of my 24 March 2023 payment, that was paid into the Nebank account, that was loaded on the Capitec app facility, under Multichoice merchant.
Kindly assist i getting to the bottom of this, please.?
That is very odd, from my point of view and spells *****ulent.!
As per Multichoice, they've not received my payment, made on 24 March 2023, amount= R569.
Not reflecting on my Multichoice account statement for Marrch/ April.
Because they've claimed that it was never received, I have paid again, for all outstanding moneys, end of April 2023, to cover March 2023 payment, Multichoice claimed not received.
NB:
My query is with the refund of my 24 March 2023 payment, that was paid into the Nebank account, that was loaded on the Capitec app facility, under Multichoice merchant.
Kindly assist i getting to the bottom of this, please.?
Capitec is investigating the transaction of 24 March 2023, still and advised me, in the mean time, to query from DsTv accounts, as to why, Capitec bank has the incorrect account details for customer payments made to Multichoice, as per below conversation...with the Whatsapp Client Care agent, Stewart, see below:
[05/06, 06:47] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly assist, with, why The registered account for Multichoice has/ had the incorrect account ddtails.?
[05/06, 06:47] 😘⚽ŔūđƁůôÿ 🤩⚽: In the first place.
[05/06, 06:48] Capitec: *Stewart*
You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information.
[05/06, 06:48] 😘⚽ŔūđƁůôÿ 🤩⚽: With an Nedbank that never belonged to Multichoice before.?
[05/06, 06:50] Capitec: *Stewart*
You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information.
[05/06, 06:51] 😘⚽ŔūđƁůôÿ 🤩⚽: A Nedbank account which Multichoice do not know of and has not received my payment made on 24 March 2023, til today.
[05/06, 06:52] Capitec: *Stewart*
Alright. Like I advise the details that are on the app are the details that the merchant presents directly to Capitec bank.
Capitec is investigating the transaction of 24 March 2023, still and advised me, in the mean time, to query from DsTv accounts, as to why, Capitec bank has the incorrect account details for customer payments made to Multichoice, as per below conversation...with the Whatsapp Client Care agent, Stewart, see below:
[05/06, 06:47] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly assist, with, why The registered account for Multichoice has/ had the incorrect account ddtails.?
[05/06, 06:47] 😘⚽ŔūđƁůôÿ 🤩⚽: In the first place.
[05/06, 06:48] Capitec: *Stewart*
You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information.
[05/06, 06:48] 😘⚽ŔūđƁůôÿ 🤩⚽: With an Nedbank that never belonged to Multichoice before.?
[05/06, 06:50] Capitec: *Stewart*
You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information.
[05/06, 06:51] 😘⚽ŔūđƁůôÿ 🤩⚽: A Nedbank account which Multichoice do not know of and has not received my payment made on 24 March 2023, til today.
[05/06, 06:52] Capitec: *Stewart*
Alright. Like I advise the details that are on the app are the details that the merchant presents directly to Capitec bank.
Hello, this is Njabu. Thank you for contacting Capitec bank, who am I chatting to and how may I assist you today?
[05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: ***
Hi Njabo
[05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly provide a recent progess update.?
[05/16, 00:23] 😘⚽ŔūđƁůôÿ 🤩⚽: My name is Rudi Brevis
[05/16, 00:23] Capitec: *Njabuliso*
I will check for you Rudi
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Are you able to assist.?
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Thank you Njabo
[05/16, 00:30] Capitec: *Njabuliso*
Feedback is as below and was shared on your email
[05/16, 00:30] Capitec: *Njabuliso*
Good day,
I called you on *** but there was no answer.
We have received communication that DSTV is in the process of allocating the payment on their end.
Feedback will be provided directly from them.
Should you require any further assistance on our end, you may send us a new email at *** or by contacting our 24hr Client Care line on ***.
[05/16, 00:30] Capitec: *Njabuliso*
The incident has been closed. Did you not receive feedback from DSTV?
[05/16, 00:32] 😘⚽ŔūđƁůôÿ 🤩⚽: Njabu.. no. How'd they tdy to contact me, when they have both my numbers.
1. ***
2. ***
[05/16, 00:33] 😘⚽ŔūđƁůôÿ 🤩⚽: I did not receive a call from any DsTv agent/ consultant.
[05/16, 00:34] Capitec: *Njabuliso*
That I cannot verify. However what I can do0 is maye to relog this for you and include bothe your contact numbers
[05/16, 00:35] 😘⚽ŔūđƁůôÿ 🤩⚽: Could you manage, to locate, who the Nedbank account belong to.?
[05/16, 00:36] Capitec: *Njabuliso*
That information I cannot provide
[05/16, 00:37] 😘⚽ŔūđƁůôÿ 🤩⚽: I need them, to refund the cash to me, as I had to pay extra, to cover the money, for March 2023, they I paid into an/ the incorrect account.?
[05/16, 00:38] Capitec: *Njabuliso*
Okay, we can only do a recall request on our end
[05/16, 00:38] Capitec: *Njabuliso*
Please note that with recalls to external banks, the refund is not guaranteed as it is a permission-based process. We will be charging you a fee of R160.00 irrespective of whether the recall is successful or not. Feedback will be provided after 7 - 14 calendar days or more depending on when the external bank responds to us. If it was an immediate payment, we do not recall.
[05/16, 00:39] 😘⚽ŔūđƁůôÿ 🤩⚽: So?
[05/16, 00:40] 😘⚽ŔūđƁůôÿ 🤩⚽: Will DsTv refund me.?
[05/16, 00:41] 😘⚽ŔūđƁůôÿ 🤩⚽: What will they do. Regarding that/ their Nedbank account.?
[05/16, 00:41] 😘⚽ŔūđƁůôÿ 🤩⚽: What was ttheir reply, on the query.?
[05/16, 00:44] 😘⚽ŔūđƁůôÿ 🤩⚽: As i believe, that DsTv provided Capitec with the incorrect banking details, initially.
For the loading of the registered merchant on Capitec app.
[05/16, 00:45] Capitec: *Njabuliso*
Th process is as mentioned above
[05/16, 00:45] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly advise.?
[05/16, 00:45] 😘⚽ŔūđƁůôÿ 🤩⚽: What was their reply, on the query.?
[05/16, 00:45] Capitec: *Njabuliso*
I have already provided the recall process. Please read it
[05/16, 00:46] Capitec: *Njabuliso*
I stated the response on the query that DSTV was supposed to call you
[05/16, 00:46] Capitec: *Njabuliso*
Then you wanted a refund and I stated a recall process that we can follow
[05/16, 00:46] 😘⚽ŔūđƁůôÿ 🤩⚽: They didn't.
Hello, this is Njabu. Thank you for contacting Capitec bank, who am I chatting to and how may I assist you today?
[05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: ***
Hi Njabo
[05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly provide a recent progess update.?
[05/16, 00:23] 😘⚽ŔūđƁůôÿ 🤩⚽: My name is Rudi Brevis
[05/16, 00:23] Capitec: *Njabuliso*
I will check for you Rudi
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Are you able to assist.?
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Thank you Njabo
[05/16, 00:30] Capitec: *Njabuliso*
Feedback is as below and was shared on your email
[05/16, 00:30] Capitec: *Njabuliso*
Good day,
I called you on *** but there was no answer.
We have received communication that DSTV is in the process of allocating the payment on their end.
Feedback will be provided directly from them.
Should you require any further assistance on our end, you may send us a new email at *** or by contacting our 24hr Client Care line on ***.
[05/16, 00:30] Capitec: *Njabuliso*
The incident has been closed. Did you not receive feedback from DSTV?
[05/16, 00:32] 😘⚽ŔūđƁůôÿ 🤩⚽: Njabu.. no. How'd they tdy to contact me, when they have both my numbers.
1. ***
2. ***
[05/16, 00:33] 😘⚽ŔūđƁůôÿ 🤩⚽: I did not receive a call from any DsTv agent/ consultant.
[05/16, 00:34] Capitec: *Njabuliso*
That I cannot verify. However what I can do0 is maye to relog this for you and include bothe your contact numbers
[05/16, 00:35] 😘⚽ŔūđƁůôÿ 🤩⚽: Could you manage, to locate, who the Nedbank account belong to.?
[05/16, 00:36] Capitec: *Njabuliso*
That information I cannot provide
[05/16, 00:37] 😘⚽ŔūđƁůôÿ 🤩⚽: I need them, to refund the cash to me, as I had to pay extra, to cover the money, for March 2023, they I paid into an/ the incorrect account.?
[05/16, 00:38] Capitec: *Njabuliso*
Okay, we can only do a recall request on our end
[05/16, 00:38] Capitec: *Njabuliso*
Please note that with recalls to external banks, the refund is not guaranteed as it is a permission-based process. We will be charging you a fee of R160.00 irrespective of whether the recall is successful or not. Feedback will be provided after 7 - 14 calendar days or more depending on when the external bank responds to us. If it was an immediate payment, we do not recall.
[05/16, 00:39] 😘⚽ŔūđƁůôÿ 🤩⚽: So?
[05/16, 00:40] 😘⚽ŔūđƁůôÿ 🤩⚽: Will DsTv refund me.?
[05/16, 00:41] 😘⚽ŔūđƁůôÿ 🤩⚽: What will they do. Regarding that/ their Nedbank account.?
[05/16, 00:41] 😘⚽ŔūđƁůôÿ 🤩⚽: What was ttheir reply, on the query.?
[05/16, 00:44] 😘⚽ŔūđƁůôÿ 🤩⚽: As i believe, that DsTv provided Capitec with the incorrect banking details, initially.
For the loading of the registered merchant on Capitec app.
[05/16, 00:45] Capitec: *Njabuliso*
Th process is as mentioned above
[05/16, 00:45] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly advise.?
[05/16, 00:45] 😘⚽ŔūđƁůôÿ 🤩⚽: What was their reply, on the query.?
[05/16, 00:45] Capitec: *Njabuliso*
I have already provided the recall process. Please read it
[05/16, 00:46] Capitec: *Njabuliso*
I stated the response on the query that DSTV was supposed to call you
[05/16, 00:46] Capitec: *Njabuliso*
Then you wanted a refund and I stated a recall process that we can follow
[05/16, 00:46] 😘⚽ŔūđƁůôÿ 🤩⚽: They didn't.
NB:
I've still not received any knowledge on who the incorrect bank account belong to and if the transaction was a case of a *****ulent activity.
NB:
I've still not received any knowledge on who the incorrect bank account belong to and if the transaction was a case of a *****ulent activity.
9:32 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:32 AMHi Tumi
9:32 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:32 AMHi Tumi
9:33 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:33 AMPleae assist with my Question
9:33 AMSorry, I can't. Let's begin this conversation again?
9:33 AMHmn
9:33 AMYou know I'm always smiling. What can I do for you?
9:33 AMI'd like to know, when I'll get my refund and don't want my R569 amount paid into thr wrong account on 24 March 2023
9:34 AMI hear you but your query is a bit too long to handle all at once.
To begin, please select one of the following option(s) or ask me your query in simpler words 👇RefundsAdd Showmax to BiIl
9:34 AMRefunds
9:35 AMClick the button below to chat with one of our agents👇Speak with an Agent
9:35 AMSpeak with an Agent
9:35 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:35 AMRefunds
9:36 AMClick the button below to chat with one of our agents👇Speak with an Agent
9:36 AMSpeak with an Agent
9:36 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:36 AMRefunds
9:36 AMClick the button below to chat with one of our agents👇Speak with an Agent
9:36 AMSpeak with an Agent
9:37 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:37 AMCheck Balance
9:37 AMOne moment, while I get your balance and customer number.Your account balance:
R687.50 is due by 27 May 2023.
Customer Number: ***7Pay Now ↗
9:37 AMNO
9:37 AMThats not enough information for me. Could you describe your issue a bit so that I can help you?
9:37 AMMy Query for my Refund.?
9:38 AMClick the button below to chat with one of our agents👇Speak with an Agent
9:38 AMSpeak with an Agent
9:38 AMI need a few details before transferring you to an agent! Please click the button below to continue.
9:38 AMContinue
9:38 AM
Please fill out the details below and click Send 👇Click here to select a query
Who is the registered Account Holder
Sent
9:38 AMAlright. Please give us a moment while one of my team members steps in...
9:38 AMOk
9:38 AMEuticah . has entered the conversationHi, you are through to Euticah and I will be assisting you
9:39 AMHi Euticah
Name: Rudi Brevis ID: *** Address: 04 ArlbergAve Eldoradopark Cell: *** Email: ***
9:39 AMOne moment please
9:40 AMIf you can, kindly see my account and what my Query is, of a Payment R569, made on 24 March 2023, via my Banking app, which Multichoice claimed they've not receive, till today.
9:41 AMYes we have not received it, do you have the proof of payment?
9:43 AMI've contacted my bank, they've done investigation on the matter and feedback with details, that the merchant, which is Multicjoice, should be refunding my money, as they are supposed to refund me.please allow me to add an attachmnt
9:44 AMKindly tap on the buttons below to upload the required documents👇:
Note: Each file should not exceed 2MB. Only JPG, PNG and PDF files are allowed.Upload ImageUpload PDF
9:44 AMPlease understand, that this is not a new issue, hence I've asked, that you look into my account, to see the history, since March 2023Upload Successful for "R569 Capitec PaymentNotification- 24-03-2023.pdf"Open Link
9:46 AMOne moment please
9:48 AMOk. Thank yyou
9:49 AMThe account paid into, the one showing on the proof of payment, Nedbank *** is not our account number, so the payment was not made to DStv
9:52 AMExactlyNB:
My chat with the Bank agent....Hi Njabo
[05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly provide a recent progess update.?
[05/16, 00:23] 😘⚽ŔūđƁůôÿ 🤩⚽: My name is Rudi Brevis
[05/16, 00:23] Capitec: *Njabuliso*
I will check for you Rudi
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Are you able to assist.?
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Thank you Njabo
[05/16, 00:30] Capitec: *Njabuliso*
Feedback is as below and was shared on your email
[05/16, 00:30] Capitec: *Njabuliso*
Good day,
I called you on ********** but there was no answer.
We have received communication that DSTV is in the process of allocating the payment on their end.
Feedback will be provided directly from them.
Should you require any further assistance on our end, you may send us a new email at *********** or by contacting our 24hr Client Care line on **********.
[05/16, 00:30] Capitec: *Njabuliso*
The incident has been closed. Did you not receive feedback from DSTV?
[05/16, 00:32] 😘⚽ŔūđƁůôÿ 🤩⚽: Njabu.. no. How'd they tdy to contact me, when they have both my numbers.
1. ********
9:54 AMwe can not refund an funds we do not have
9:54 AMHave you manged, to access my account and all the time I've been Querying, since my 24 March 2023 Payment.That I understandButthe problem comes in
9:56 AMYes, I am on your account, however as your did not pay us, the previous reconnections were not meant to be done
9:57 AMwhen the Bank receives incorrect Banking details, from the Merchant (Multichoice)
9:57 AMYou paid an incorrect account,you can contact your bank to see if they can assist with tracing which account, however its not DStv
9:57 AMI've conrtacted the bank and I had to pay extra money, end of April, to cover for March and April, to get my connections restored
9:59 AMwe can not provide incorrect details, we have per approved details loaded for Capitec
9:59 AMare you trained, as I think you are taking chances
9:59 AMwhy would I do such? I am advising you that you did not pay DStv based on the proof of payment you sent
10:01 AMYou are obviously not reading the viewpoints of the Multichoice Hello Peter Team comments, hence you are giving meSo, what are you looking at.
10:01 AMOk
10:01 AMwhich month are we in now.?can you confirm, taht you know what you are doing.?You say, I haven't paid and my reconnections are incorrect.?I are proving, that you don't know what you are looking at.I am offended.
10:03 AMI would like for you to have a look at my specific, account Query and what trouble I've been through, with the payment made on 24 March 2023, which eneded in it, being the incorrect bank account.as per DsTv and Capitec BankSo!
10:05 AMmake yourself ***********, to not read through the previous comments, thoroughly and then provide incorrect information.
10:06 AMI have advised you that you paid a wrong account, not a DStv account, which is why the payment is not reflecting on our end and currecntly R 687.50 is required to reconnect your services.and refund is not possible as we do not have the R569 on our end
9:32 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:32 AMHi Tumi
9:32 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:32 AMHi Tumi
9:33 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:33 AMPleae assist with my Question
9:33 AMSorry, I can't. Let's begin this conversation again?
9:33 AMHmn
9:33 AMYou know I'm always smiling. What can I do for you?
9:33 AMI'd like to know, when I'll get my refund and don't want my R569 amount paid into thr wrong account on 24 March 2023
9:34 AMI hear you but your query is a bit too long to handle all at once.
To begin, please select one of the following option(s) or ask me your query in simpler words 👇RefundsAdd Showmax to BiIl
9:34 AMRefunds
9:35 AMClick the button below to chat with one of our agents👇Speak with an Agent
9:35 AMSpeak with an Agent
9:35 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:35 AMRefunds
9:36 AMClick the button below to chat with one of our agents👇Speak with an Agent
9:36 AMSpeak with an Agent
9:36 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:36 AMRefunds
9:36 AMClick the button below to chat with one of our agents👇Speak with an Agent
9:36 AMSpeak with an Agent
9:37 AM😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today!
9:37 AMCheck Balance
9:37 AMOne moment, while I get your balance and customer number.Your account balance:
R687.50 is due by 27 May 2023.
Customer Number: ***7Pay Now ↗
9:37 AMNO
9:37 AMThats not enough information for me. Could you describe your issue a bit so that I can help you?
9:37 AMMy Query for my Refund.?
9:38 AMClick the button below to chat with one of our agents👇Speak with an Agent
9:38 AMSpeak with an Agent
9:38 AMI need a few details before transferring you to an agent! Please click the button below to continue.
9:38 AMContinue
9:38 AM
Please fill out the details below and click Send 👇Click here to select a query
Who is the registered Account Holder
Sent
9:38 AMAlright. Please give us a moment while one of my team members steps in...
9:38 AMOk
9:38 AMEuticah . has entered the conversationHi, you are through to Euticah and I will be assisting you
9:39 AMHi Euticah
Name: Rudi Brevis ID: *** Address: 04 ArlbergAve Eldoradopark Cell: *** Email: ***
9:39 AMOne moment please
9:40 AMIf you can, kindly see my account and what my Query is, of a Payment R569, made on 24 March 2023, via my Banking app, which Multichoice claimed they've not receive, till today.
9:41 AMYes we have not received it, do you have the proof of payment?
9:43 AMI've contacted my bank, they've done investigation on the matter and feedback with details, that the merchant, which is Multicjoice, should be refunding my money, as they are supposed to refund me.please allow me to add an attachmnt
9:44 AMKindly tap on the buttons below to upload the required documents👇:
Note: Each file should not exceed 2MB. Only JPG, PNG and PDF files are allowed.Upload ImageUpload PDF
9:44 AMPlease understand, that this is not a new issue, hence I've asked, that you look into my account, to see the history, since March 2023Upload Successful for "R569 Capitec PaymentNotification- 24-03-2023.pdf"Open Link
9:46 AMOne moment please
9:48 AMOk. Thank yyou
9:49 AMThe account paid into, the one showing on the proof of payment, Nedbank *** is not our account number, so the payment was not made to DStv
9:52 AMExactlyNB:
My chat with the Bank agent....Hi Njabo
[05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly provide a recent progess update.?
[05/16, 00:23] 😘⚽ŔūđƁůôÿ 🤩⚽: My name is Rudi Brevis
[05/16, 00:23] Capitec: *Njabuliso*
I will check for you Rudi
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Are you able to assist.?
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Thank you Njabo
[05/16, 00:30] Capitec: *Njabuliso*
Feedback is as below and was shared on your email
[05/16, 00:30] Capitec: *Njabuliso*
Good day,
I called you on ********** but there was no answer.
We have received communication that DSTV is in the process of allocating the payment on their end.
Feedback will be provided directly from them.
Should you require any further assistance on our end, you may send us a new email at *********** or by contacting our 24hr Client Care line on **********.
[05/16, 00:30] Capitec: *Njabuliso*
The incident has been closed. Did you not receive feedback from DSTV?
[05/16, 00:32] 😘⚽ŔūđƁůôÿ 🤩⚽: Njabu.. no. How'd they tdy to contact me, when they have both my numbers.
1. ********
9:54 AMwe can not refund an funds we do not have
9:54 AMHave you manged, to access my account and all the time I've been Querying, since my 24 March 2023 Payment.That I understandButthe problem comes in
9:56 AMYes, I am on your account, however as your did not pay us, the previous reconnections were not meant to be done
9:57 AMwhen the Bank receives incorrect Banking details, from the Merchant (Multichoice)
9:57 AMYou paid an incorrect account,you can contact your bank to see if they can assist with tracing which account, however its not DStv
9:57 AMI've conrtacted the bank and I had to pay extra money, end of April, to cover for March and April, to get my connections restored
9:59 AMwe can not provide incorrect details, we have per approved details loaded for Capitec
9:59 AMare you trained, as I think you are taking chances
9:59 AMwhy would I do such? I am advising you that you did not pay DStv based on the proof of payment you sent
10:01 AMYou are obviously not reading the viewpoints of the Multichoice Hello Peter Team comments, hence you are giving meSo, what are you looking at.
10:01 AMOk
10:01 AMwhich month are we in now.?can you confirm, taht you know what you are doing.?You say, I haven't paid and my reconnections are incorrect.?I are proving, that you don't know what you are looking at.I am offended.
10:03 AMI would like for you to have a look at my specific, account Query and what trouble I've been through, with the payment made on 24 March 2023, which eneded in it, being the incorrect bank account.as per DsTv and Capitec BankSo!
10:05 AMmake yourself ***********, to not read through the previous comments, thoroughly and then provide incorrect information.
10:06 AMI have advised you that you paid a wrong account, not a DStv account, which is why the payment is not reflecting on our end and currecntly R 687.50 is required to reconnect your services.and refund is not possible as we do not have the R569 on our end
Please assist.?
I want my R569 paid into the below Nedbank account, as loaded under Multichoice SA, on the Capitec Bank App.
Dear Sir/Madam
Electronic Funds Transfer Notification
Please note that we received instructions to transfer funds to the following account. The details
Notification Number 6F10081C-A530-477A-B***AC1F839E Transfer Date 24/03/2023
Account Number ***
Bank Name NEDBANK Account Type Current
Amount 569
Description CAPITEC ***7
Beneficiary MultiChoice SA
Please assist.?
I want my R569 paid into the below Nedbank account, as loaded under Multichoice SA, on the Capitec Bank App.
Dear Sir/Madam
Electronic Funds Transfer Notification
Please note that we received instructions to transfer funds to the following account. The details
Notification Number 6F10081C-A530-477A-B***AC1F839E Transfer Date 24/03/2023
Account Number ***
Bank Name NEDBANK Account Type Current
Amount 569
Description CAPITEC ***7
Beneficiary MultiChoice SA
Multichoice states that they don't do Refunds, "when money was not received.
Yet, Capitec states that the merchant who provided the banking details for the Capitec app, registered merchant for Multichoice, was provided by the Multichoice accounts department.
Multichoice states that they don't do Refunds, "when money was not received.
Yet, Capitec states that the merchant who provided the banking details for the Capitec app, registered merchant for Multichoice, was provided by the Multichoice accounts department.
Hello Peter, please look into this and kindly assist in this matter.?
Hello Peter, please look into this and kindly assist in this matter.?
Why Capitec bank, would send me a Payment advice, when I have not made a payment to Multichoice, 24 March 2023.
It might have been the incorrect account, but, the point is, that I made a payment to the Captec merchant, via the Capitec app.
I need to get my refund, as I've made an extra payment on 26 April 2023 to DsTv, when I heard that they've not received my payment on 24 March 2023.
Please investigate, where whose Nedbank account I've paid R569 into, that was listed on the Capitec app, as a registered merchant, known as Multichoice.
Please assist in this matter.
I'm thinking that the culprit, who has provided these banking details to the bank, is avoiding me from getting the Nedbank account owner details, to investigate who it is.
Why Capitec bank, would send me a Payment advice, when I have not made a payment to Multichoice, 24 March 2023.
It might have been the incorrect account, but, the point is, that I made a payment to the Captec merchant, via the Capitec app.
I need to get my refund, as I've made an extra payment on 26 April 2023 to DsTv, when I heard that they've not received my payment on 24 March 2023.
Please investigate, where whose Nedbank account I've paid R569 into, that was listed on the Capitec app, as a registered merchant, known as Multichoice.
Please assist in this matter.
I'm thinking that the culprit, who has provided these banking details to the bank, is avoiding me from getting the Nedbank account owner details, to investigate who it is.
I'm not getting anywhere with these people involved and need your assistance.
Kindly assist me in his matter, getting to the true facts about this *****ulent case.
and getting my hard earned money, that I cannot throw away, for *****sters to survive on.
I'm not getting anywhere with these people involved and need your assistance.
Kindly assist me in his matter, getting to the true facts about this *****ulent case.
and getting my hard earned money, that I cannot throw away, for *****sters to survive on.
I'm concerned that I am not getting any progress feedback from Multichoice- DsTv and unhappy about that.
Kindly assist, as I need an answer on my Refund request.?
Thank you
R Brevis
*** / ***
________________________________
NB:
My chat with the Bank agent....
Hi Njabo
[05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly provide a recent progess update.?
[05/16, 00:23] 😘⚽ŔūđƁůôÿ 🤩⚽: My name is Rudi Brevis
[05/16, 00:23] Capitec: *Njabuliso*
I will check for you Rudi
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Are you able to assist.?
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Thank you Njabo
[05/16, 00:30] Capitec: *Njabuliso*
Feedback is as below and was shared on your email
[05/16, 00:30] Capitec: *Njabuliso*
Good day,
I called you on ********** but there was no answer.
We have received communication that DSTV is in the process of allocating the payment on their end.
Feedback will be provided directly from them.
Should you require any further assistance on our end, you may send us a new email at *********** or by contacting our 24hr Client Care line on **********.
[05/16, 00:30] Capitec: *Njabuliso*
The incident has been closed. Did you not receive feedback from DSTV?
[05/16, 00:32] 😘⚽ŔūđƁůôÿ 🤩⚽: Njabu.. no. How'd they try to contact me, when they have both my numbers.
I'm concerned that I am not getting any progress feedback from Multichoice- DsTv and unhappy about that.
Kindly assist, as I need an answer on my Refund request.?
Thank you
R Brevis
*** / ***
________________________________
NB:
My chat with the Bank agent....
Hi Njabo
[05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly provide a recent progess update.?
[05/16, 00:23] 😘⚽ŔūđƁůôÿ 🤩⚽: My name is Rudi Brevis
[05/16, 00:23] Capitec: *Njabuliso*
I will check for you Rudi
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Are you able to assist.?
[05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Thank you Njabo
[05/16, 00:30] Capitec: *Njabuliso*
Feedback is as below and was shared on your email
[05/16, 00:30] Capitec: *Njabuliso*
Good day,
I called you on ********** but there was no answer.
We have received communication that DSTV is in the process of allocating the payment on their end.
Feedback will be provided directly from them.
Should you require any further assistance on our end, you may send us a new email at *********** or by contacting our 24hr Client Care line on **********.
[05/16, 00:30] Capitec: *Njabuliso*
The incident has been closed. Did you not receive feedback from DSTV?
[05/16, 00:32] 😘⚽ŔūđƁůôÿ 🤩⚽: Njabu.. no. How'd they try to contact me, when they have both my numbers.
I still need to know, who is the owner of the Nedbank account, that I've made the payment of R569 into, which was loaded onto the Capitec mobile app, as Multichoice SA, when Multichoice claims that they have not received the money, at all.
Multichoice - HelloPeter Team, please look into this matter and kindly provide feedback, on the progress.
I still need to know, who is the owner of the Nedbank account, that I've made the payment of R569 into, which was loaded onto the Capitec mobile app, as Multichoice SA, when Multichoice claims that they have not received the money, at all.
Multichoice - HelloPeter Team, please look into this matter and kindly provide feedback, on the progress.