FD
Felix D

1 reviews | Active since Jul 2019

12 May 2021, 21:24

Multichoice DSTV despicable business practice.

I received a call from a collection company demanding that I pay R115.00 for the grace period after I didn't pay my monthly subscription. They explained to me that, when I don't pay for my DSTV there is a grace period on which they keep the service open while awaiting payment and because on this occasion I didn't pay for two months now they want me to pay for that grace period. I then asked them, who asked for this grace period because I didn't. I told them that my TV is ****** and I cannot afford to buy a new one until February 2022 and therefore I am not planning to pay or watch DSTV anytime before that and on top of that my TV was ****** 15 days after I had paid my subscription, would they be prepared to reimburse me for the remainder of the month that I had paid and not watched TV and they spoke about affidavits, police cases and a certified this and that. Why must I pay for something I didn't know about, did not ask for and was not told about in the first place. This is evil. Very soon my name will be tarnished at the credit berue and because of that I must just relent? Never, I am not going down alive.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 May 2021, 23:06
Official
Hi Felix, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,