PN
Pulane N
1 reviews | Active since Oct 2020
10 Jan 2021, 16:18
Multichoice Dstv complainant
Good day i have a complain of which it did not been resolved by relevant party from Dstv multichoice,i am very much disappointed by how they handled my query and to start with i first installed dish and decoder on the 20th November 2020 and i had to pay R700 and later again i was told to pay R186.00 without been told what package i was subscribing to. In conclusion i was that my next installment will be on the 5th of January 2021,and to my surprise now they are telling me i have to pay R829.00 or i wont get access to view any of the channels,i had to lodge a complain to them and what they tell me is that i have R444.00 overdue only ti find out my ID.no is not linked to any of the packages on offer. I hope they will resolve this matter as soon as possible.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
10 Jan 2021, 16:46Hi Pulane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jan 2021, 16:46
Official
Hi Pulane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
PN
Pulane N's updateReviewer Update
10 Jan 2021, 17:12Meaning as soon as possible must be the end of today,because my tv set is now off
PN
Pulane N's update10 Jan 2021, 17:12
Reviewer Update
Meaning as soon as possible must be the end of today,because my tv set is now off
DStv (MultiChoice)'s replyOfficial
10 Jan 2021, 21:48Good day Pulane,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note, indeed the account has been active since 21-11-2020, however, no payment reflects for December nor has a payment been made for January. The only payment that reflects on your account is the R186.20. Please forward proof of payment to *** so that we can assist with the allocation of the payment. We will then be in touch to explain everything in detail and answer any questions you may still have.
In the meantime, we have reconnected your services.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note, indeed the account has been active since 21-11-2020, however, no payment reflects for December nor has a payment been made for January. The only payment that reflects on your account is the R186.20. Please forward proof of payment to *** so that we can assist with the allocation of the payment. We will then be in touch to explain everything in detail and answer any questions you may still have.
In the meantime, we have reconnected your services.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply10 Jan 2021, 21:48
Official
Good day Pulane,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note, indeed the account has been active since 21-11-2020, however, no payment reflects for December nor has a payment been made for January. The only payment that reflects on your account is the R186.20. Please forward proof of payment to *** so that we can assist with the allocation of the payment. We will then be in touch to explain everything in detail and answer any questions you may still have.
In the meantime, we have reconnected your services.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly note, indeed the account has been active since 21-11-2020, however, no payment reflects for December nor has a payment been made for January. The only payment that reflects on your account is the R186.20. Please forward proof of payment to *** so that we can assist with the allocation of the payment. We will then be in touch to explain everything in detail and answer any questions you may still have.
In the meantime, we have reconnected your services.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jan 2021, 14:36Hi Pulane,
As per telecom, we await the details of the accredited installer before the matter can be resolved.
Please forward this to us at your earliest convenience so that we can continue our investigation.
Kind regards
DStv: Hello Peter Team
As per telecom, we await the details of the accredited installer before the matter can be resolved.
Please forward this to us at your earliest convenience so that we can continue our investigation.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jan 2021, 14:36
Official
Hi Pulane,
As per telecom, we await the details of the accredited installer before the matter can be resolved.
Please forward this to us at your earliest convenience so that we can continue our investigation.
Kind regards
DStv: Hello Peter Team
As per telecom, we await the details of the accredited installer before the matter can be resolved.
Please forward this to us at your earliest convenience so that we can continue our investigation.
Kind regards
DStv: Hello Peter Team
Best regards,
PN
Pulane N's updateReviewer Update
12 Jan 2021, 14:53Fletcher kojoana
***
***
Actual the issue was not to lodge a complain regarding my obligation of paying monthly installment,upon the installations of the decoder thats what i was told on how to make payments moving forward as December month was not mentioned upon the installation. Anyway i am pleased on how this matter has been resolved and came to understanding and hope to restore a good relationship between me and multichoice.
***
***
Actual the issue was not to lodge a complain regarding my obligation of paying monthly installment,upon the installations of the decoder thats what i was told on how to make payments moving forward as December month was not mentioned upon the installation. Anyway i am pleased on how this matter has been resolved and came to understanding and hope to restore a good relationship between me and multichoice.
PN
Pulane N's update12 Jan 2021, 14:53
Reviewer Update
Fletcher kojoana
***
***
Actual the issue was not to lodge a complain regarding my obligation of paying monthly installment,upon the installations of the decoder thats what i was told on how to make payments moving forward as December month was not mentioned upon the installation. Anyway i am pleased on how this matter has been resolved and came to understanding and hope to restore a good relationship between me and multichoice.
***
***
Actual the issue was not to lodge a complain regarding my obligation of paying monthly installment,upon the installations of the decoder thats what i was told on how to make payments moving forward as December month was not mentioned upon the installation. Anyway i am pleased on how this matter has been resolved and came to understanding and hope to restore a good relationship between me and multichoice.
PN
Pulane N's updateReviewer Update
15 Jan 2021, 21:45Multichoice team so what is happening now as i have made my payment today as per our agreement,my tv set has been off the whole while i have proof of payment and i am surprised as i thought we had a resolution to this matter.
PN
Pulane N's update15 Jan 2021, 21:45
Reviewer Update
Multichoice team so what is happening now as i have made my payment today as per our agreement,my tv set has been off the whole while i have proof of payment and i am surprised as i thought we had a resolution to this matter.