Multichoice DSTV client service

DSTV Multichoice Cliënt Service is a joke!! I have been a client from DSTV since 2014 and have a running debit order where my monthly Premium package and Boxoffice account gets deducted on a monthly basis. I travel between two houses and switch my signal between my two houses. Since the beginning of this year it has become apparent every time I switch my signal my PVR functionality gets shut down spontaneously. I phoned in again today since it was shut down again today and it was still working previous day. I get told by client service department, agent Simoxolo ( CALL ***-i359) that I owe R71.86 on my account and for that reason my PVR functionality has been switched off. When I ask to speak to an supervisor, there is no-one senior on floor that can assist. I received no notification that I owed any money on my account. I pay via debit order on monthly basis for the PVR functionality and my debit order went off the 3 rd of Feb 2020. MULTICHOICE CLIENT SERVICE is a joke! Not helpful and a bunch of idiots behind the phone.