MultiChoice DStv - Cash Monsters with Zilch Satisfaction

On the 30/1/24 I went into DStv WhatsApp to check how much I owe. This is the response I got from them 👇🏽 Your DStv bill is currently *R530.54*. Please pay by *2024/01/28* to avoid being disconnected. Remember to *use* your *Customer Number *****688 as a *reference* when *making a payment*. *Note*: any changes made to your account before *2024/01/28* will affect your balance.

I then made a payment of R450.00. I then went back to WhatsApp to check if this would reflect. I realised it did not, and still on 31/1/24. On the morning of 1/2/24 the service was disconnected. Hereunder is what their communication on their WhatsApp reflected...

Your DStv bill is currently *R580.54*. Please pay by *2024/02/01* to avoid being disconnected. Remember to *use* your *Customer Number *****688 as a *reference* when *making a payment*. *Note*: any changes made to your account before *2024/02/01* will affect your balance.

They have added a R50 reconnect penalty here. They are not realising the payment I had done. However a couple of hours my service was reconnected. I went back to their WhatsApp service, this is what I got...

Your DStv bill is currently *R579.54*. Please pay by *2024/02/28* to avoid being disconnected. Remember to *use* your *Customer Number *****688* as a *reference* when *making a payment*. *Note*: any changes made to your account before *2024/02/28* will affect your balance.

Now you'll notice the amount above include the R50 penalty fee which I am not willing to pay. I called them, I spoke to Nomahlubi, who said later after a lengthy conversation she will get her supervisor to call me. Indeed someone called me and I explained everything to her - I think her name was something like Naabi. This one put the phone down on me without resolving the problem. A problem I am still sitting with without any help from DStv.

I can't wait to have money and get the gadget that will enable me to subscribe to Showmax and get rid of this MultiChoice that is ripping us off with many channels that are ****, packages that are *****, where one is subjected to100+ channels and only watches 15. Movies are 15+ years old on repeat.

MultiChoice your services suck. Now I will investigate who even owns you, who is sitting on the helm of this ludicrous service. Who is okay with people being ********** of their hard earned money.

Very soon you'll be losing a customer, and many more. You will not get that R50 you want. Never.