MULTICHOICE - DSTV CANNOT GET THEM TO DISCONNECT MY SERVICES

On the 7th October i Contacted Multichoice for my settlement on price lock. Paid immediate payment sent it to to them via e-mail. Contacted them twice on the same day however they had to logg a call to the Price lock deparment. On the 9th i sent the proof of payment again, inbetween contacted them about 5 times to disconnect my service still no luck. They want to take a debit order on the 26th, and the dstv was not used for a full month as i have wi fi. Contacted them again today still not disconnected. They have logged another call once again. Debit order is going off, i now have to go into the bank to stop my order and have to pay R60 just because Multichoice cannot do their jobs. Pathetic services.