Multichoice DSTV cannot find my DSTV payment.
<p>As advised by one of their so called on call agents,i made a payment to Multichoice ABSA account on the 17th May 2016. Suprisingly up today i keep on being disconnected for that particular payment.</p> <p>They did ask for proof off payment and i supp****, and they said No, please provide us with you bank statement that shows transaction, i did and they verified the account and reference and they say all are correct.</p> <p>WHERE IS THE MONEY??????????????????????????????????????????</p> <p>They disconnected me and i have to call again , try explaning from scractch, imagine how much MONEY you lose when calling call centre</p> <p>Following morning i went to the office, and they reconnected view only BUT when i arrived home PVR functionalities are not working, I had to call again, and they say they will not enable my PVR unless they find the money and they might disconnect me again IF THEY DO NOT FIND MONEY.</p> <p>I PAID FOR PVR SERVICES BUT THEY ARE DISABLED BECAUSE MULTICHOICE IS STILL BUSY TRACKING WHERE THE MONEY IS. REALY!!!!!!!!!!!!!!!!!!!!!!!</p> <p>IT HAS BEEN A WEEK AND HALF NOW STILL I DO NOT HAVE SERVICES THAT I HAVE PAID FOR. EVERYDAY I CALL AND I AM PUSHED FROM ONE PERSONNEL TO ANOTHER.</p>
Good day Mr Ncube
Thank you for bring this problem to our attention.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
According to our records you have been assisted and the billing on your account corrected and adjusted accordingly.
Should you require any further assistance please do not hesitate to contact us and we will assist you accordingly.
Regards
Rupert
Good day Mr Ncube
Thank you for bring this problem to our attention.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
According to our records you have been assisted and the billing on your account corrected and adjusted accordingly.
Should you require any further assistance please do not hesitate to contact us and we will assist you accordingly.
Regards
Rupert
