Multichoice DSTV call centre staff and all staff in general are ***********

I can’t take this BS! any longer! multichoice DSTV call centre staff and all staff in general are ***********, they don’t have an understanding of their products advertised so when we buy into it, there is no1 that can assist thoroughly.............I registered for the DSTV pricelock offer on the 8th of April 2019 and my decoder was delivered on the 12th of April, everything was sealed so I assumed everything is in good working condition, I then call the call centre on the 15th and it was brought to my attention that their systems were down so they were not able to assist, I then called back on the 16th and spoke to a agent name Hamphrey he informed that they cannot assist because the explora I was sent are giving problems and there is trouble in setting it up however he will escalate the query, what to escalate I ask with "tears" in my eyes this is a flippen new thing....If the freaking thing was giving problems in the first place and you are aware of it as the Company, why not put the pricelock offer on hold until you get it sorted, but NO not Multichoice, not them the greedy insensitive *****s! because it doesn’t matter what displeasure the customer is going through, as long as you get your monthly payment you sorted!!!!!!!!!!!!!***** the rest!!!!!!!!!!!!! Never the less I didn’t get assistance I called in everyday and was informed the matter has been escalated, I couldn’t even rent a movie on box office or watch anything on catchup, eventually I called back again on Tuesday the 23rd and explained everything to the call centre agent as expected she could not assist and referred me to our closest technicians, my husband took the decoder to the technicians they told him to leave it there and TODAY the 29th of April 2019 we get the same faulty decoder back because even the technicians cant assist......So at this point we've had it, I’m fed up and want to cancel this entire deal because I cannot continue to beg for assistance from the world’s most *********** people EVER! and then the consultant explains they will be charging a cancellation fee because we are cancelling the offer...........Is this not completely absurd, how the hell are you even this deranged to charge me a fee for cancelling a freaking product that has been of absolutely no use to me, and mind you it was not even everything advertised, because I received a FAULTY decoder in the first place..........