Multichoice DSTV Bad service

On the 9th February 2018 I registered for MyBillers with Nedbank Internet Banking, the registration went well, I loaded my own DsTV account as well as my Mothers and made payment in advanced for both accounts. the problem started on the 25th Feb 2018 on my Mother Dstv Accounts, where Dstv switched off their service due to non payment. on the 25th February 2018 the query started and until today the 14th April 2018 the same problem is persisting with Mrs GT Gasa's Dstv account ********** 0. ever since My Mothers Dstv would be cut off every week and I would have to call the Call Centre +27 11 ********** on the 25th February 2018 I spoke to tebogo. manthoko ********** who advised that they need a prop of payment so that they came activated the account . this was sent and the account was activated. A week later the same problem happened and this has been happening weekly. As per our conversation, I had spoken to Mpho on the 4th Apr 2018 regarding this error, not counting the several calls I have been making weekly from the 25th Feb 2018( please see below email trail when I initially reported this to tebogo.manthoko Regarding the proof of payment, I had registered for My Bills to make the Dstv fee payment for my mother’s ( Mrs GT Gasa) Dstv account ( ********** 0) as well as my own Dstv account ( Mr NK Gasa ********** 8) On the 9th Feb 2018 I used the My eBills to make payment for both my Dstv ( Mr NK Gasa ********** 8)and for Mrs GT Gasa( ********** 0) How come my Dstv account ********** 8 fee paid on the 9th Feb 2018 went through for Mr NK Gasa but for Mrs GT Gasa didn’t, both proof of payment have the same identical Account numbers.DSTV can’t say that the account number on the proof of payment is wrong, as if that was the case, my own DSTV account ( Mr NK Gasa) would also have a similar problem. on the 14th April 2018 I spoke to Malitokgolo Mo***e at 7.30am n the 2018/04/14 regarding feedback on query ********** after the interaction on the 10 April 2018. She advised that Lindokuhle Zwane under ref ********** 0-i209 advised on the Dstv account that the Dstv central finance advised that the payment of R365.00 refunded back to the payer. Please note that this is the same reason used by Dstv on the 17-19 March 2018, where Dstv Team Leader Tebogo spoke to Nedbank Internet Banking Payments on conference call. A conference call was done with DstTVconsultant Sphamandla Nhlapo and with Nedbank Internet Banking where Nedbank confirmed that they was never a refund back to the payer for R365.00 as I write this complaint I am still waiting for my query to be resolved by Multichoice