MULTICHOICE/ DSTV BAD SERVICE

We tried to downgrade our package on their WhatsApp line to no avail.. We then phoned the office after waiting over 30 minutes and the Agent said everything was in order to downgrade. When the the new month started nothing was done from their side. We were still on the old package which cost over R670 and not to the one we wanted which was about R300. After many phone calls a supervisor promised to rectify the mistake and said we would be downgraded and receive a credit on our account. 7 days later we are still not sorted out. Their call centre is absolutely slow and you could wait up to 30 minutes for them to respond and the quality of their lines are terrible. Twice i had to call back as i couldn't hear them. Their advertising is also misleading as they tell you the monthly subscription price then add on an access fee as well as Showmax. We are clients of DSTV for over 20 years and have always had problems with them,,the list is too long to write about here.